Director, Resource Management – Creative

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $122k - $150k / year

⏰ Full Time

🔴 Lead

🧑‍🎨 Art Director

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DEPT®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

📱 Media

🏢 Enterprise

Artificial Intelligence • Media • Enterprise

DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.

📋 Description

• Capacity Planning & Forecasting • Translate revenue and delivery forecasts into headcount plans and staffing strategies • Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks • Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning • Recommend freelance or cross-region support based on forecasted needs • Utilization & Operational Reporting • Own utilization targets and reporting for a defined region, discipline, or client segment • Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership • Maintain headcount rosters, freelance usage reports, and staffing trackers • Identify gaps or inefficiencies in tools or workflows and propose improvements • Staffing Strategy & Conflict Resolution • Lead casting conversations with Delivery, Creative, Media, and Experience teams • Resolve priority or conflict escalations across projects, disciplines, and managers • Ensure optimal coverage across live and upcoming work while protecting team health • Promote fair, equitable staffing across the portfolio and recommend rotation opportunities • People Leadership & Collaboration • Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development • Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization • Contribute to the evolution of resourcing processes, workflows, and craft rituals • Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums

🎯 Requirements

• 6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment • Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative workflows • Ability to work within a fast-paced, fluid environment with strong attention to detail, organization, and attitude to thrive, not only survive • Strong Excel/Google Sheets skills; familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic) • Comfort managing and mentoring junior team members; prior direct people management preferred • Strong communication and negotiation skills; able to build trust with senior stakeholders • Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity • Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments • Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods.

🏖️ Benefits

• Healthcare, Dental, and Vision coverage • 401k plan, plus matching • PTO • Paid Company Holidays • Parental Leave