Product Manager – Payments

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🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Stash

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Stash is a company that specializes in building direct-to-consumer (D2C) experiences tailored specifically for the gaming industry. They provide customized ecommerce solutions, including web shops and payment systems, enabling game developers to create unique player experiences without relying on generic platforms. Stash focuses on integrating seamlessly into existing infrastructures, ensuring compliance, and offering a variety of payment methods to enhance player engagement and loyalty.

📋 Description

• Act as the translation layer between payments operations, compliance, and the engineering team — turning operational needs and business risk into clear, prioritized requirements engineers can build against • Own and maintain the company-wide payments roadmap: translate business priorities into an effort-estimated, impact-sized backlog, and be the single accountable owner of sprint planning and prioritization for the payments eng team • Define and own authorization/approval rate, payment success rate, false decline rate, and cost-per-transaction as core business KPIs; turn the gap against industry benchmarks (healthy e-commerce card-not-present authorization rates typically run 85–95%, with 90%+ considered well-optimized) into a prioritized set of requirements for engineering • Build the business case and scoped requirements for multiprocessor/acquirer routing and failover, so engineering can build smart routing that keeps a single processor outage or high-decline processor from materially denting revenue • Prioritize and scope retry and recovery logic improvements with engineering, weighing recovered revenue against fraud exposure • Own the fraud-vs-conversion tradeoff as a business decision: set the target for reducing false declines and the acceptable chargeback/dispute threshold, then translate that into prioritized engineering work • Translate Merchant-of-Record obligations (tax compliance, disputes/chargebacks, regional payment compliance) into product requirements the engineering team can plan and ship against • In your first 90 days: learn our PSP/acquirer integrations, routing logic, retry/recovery, fraud rules, and MoR/tax stack well enough to translate operational needs into scoped, prioritized engineering requirements — not to become a payments engineer yourself; establish baseline metrics and identify the top 3 sources of failed or declined transactions; take over sprint planning for the payments eng team; and ship one meaningful, metrics-backed improvement to approval rate or payment success rate

🎯 Requirements

• Background at a tech/SaaS or payments/fintech company, with direct, hands-on ownership of a payments/processing surface • Direct, hands-on experience collaborating with engineering teams • Comfortable overlap West Coast hours given where our product and payments strategy is concentrated

🏖️ Benefits

• Work on products used by some of the world's leading game studios • Own a core product area with significant autonomy and impact • Help shape the future of direct-to-consumer commerce in gaming • Join a lean, ambitious, and highly collaborative team building products at scale