Clinical Associate – Palliative Care

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Support Devoted Medical, Devoted Health’s interdisciplinary virtual-first medical practice • Provide high-touch telehealth visits and facilitate virtual patient onboarding • Identify care gaps and navigate members through the healthcare system • Coordinate with PCP offices and specialty networks • Manage electronic prescription requests and pharmacy communications • Drive referral workflows and track DME, home health, imaging, and laboratory orders through completion • Collaborate with home health agencies on Start of Care dates and skilled nursing orders • Track lab and diagnostic imaging results and documents for timely clinician review • Identify in-network specialists and obtain required clinical records or authorizations • Route prescription refill requests, medication clarifications, and adverse event or clinical inquiries under provider guidance • Coordinate medical record collection, information gathering, appointments, and outbound communications with Devoted Medical providers • Review member panels and disease registries to identify and close preventive care gaps • Educate members about preventive screenings and coordinate testing kits, mobile diagnostics, or clinic appointments • Serve as a point of contact for members via inbound calls, outreach queues, and digital messaging portals • Explain medical instructions, plan benefits, and healthcare navigation clearly to members and families • Review internal program referrals, conduct welcome outreach, and distribute educational materials and care kits • Perform all clinical tasks under licensed professional supervision; no independent clinical decision-making or licensure-required activities

🎯 Requirements

• MA Certification (highly preferred); expired MA certifications are OK; a copy of active or expired CMA, RMA, or CCMA certification will be required • If not certified, significant MA experience/background may qualify; MA school diploma/transcripts may be requested • Two (2) years of patient-facing healthcare experience • Experience in virtual care, outpatient ambulatory clinics, or telehealth settings preferred • Experience utilizing EHR/EMR systems such as Epic, AthenaHealth, eClinicalWorks, or Cerner • Thorough understanding of HIPAA regulations, patient privacy standards, and clinical documentation compliance • Experience in care coordination and quality metric improvement, particularly Medicare Advantage STARS/HEDIS preventive care gaps, desired • Fully bilingual in English and Spanish, written and verbal, preferred • Ability to prioritize and manage a high-volume member panel of 100+ members across multiple channels and workflows • Experience with DME authorization tracking, home health coordination, lab/imaging requisition follow-through, and specialist referral routing • Ability to use Google Workspace, AI-assisted documentation tools, CRM platforms such as Salesforce, and automated telephony/dialer systems

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program

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