Triage Clinical Guide, Registered Nurse

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Provide telephonic advice and clinical triage to Devoted Health members • Engage with members via telephone and patient portal to provide clinical advice, educational materials, answer questions, and direct patients to appropriate care • Coordinate care by routing members to Devoted Medical providers, primary care, urgent care, or emergency services • Support patients with urgent complaints across multiple geographies through video telehealth visits • Monitor clinical chat queues and respond to inbound patient portal messages within established response goals • Escalate new active symptoms to acute clinical triage by phone • Create Care OnDemand support episodes and send templated replies for non-urgent needs • Share educational handouts and clinical summaries securely after obtaining patient consent • Collaborate with RNs, NPs, PAs, MDs, and medical assistants • Participate in learning sessions, develop skills, and teach others • Advocate for patients and promote Devoted Health’s family-like care model • Work five scheduled clinical shifts per week on a rotating basis, including weekends and holidays, primarily 6:00 PM–2:30 AM ET

🎯 Requirements

• Active, unencumbered Compact RN license OR willingness to obtain additional state licenses as needed for non-compact states • Minimum of 5 years of direct patient care experience • Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting • Prior telehealth experience required • Ability to quickly master electronic medical records (EMR), remote telephone software, and virtual video systems • Exceptional communication and active listening skills • Ability to work fast-paced, task-switching shifts and support colleagues • BSN (Bachelor of Science in Nursing) degree preferred • Experience caring for older adult populations • Experience working within population health or value-based care programs

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program

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