Collection Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DeVry University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

Education • B2C

DeVry University is a private, career-focused university offering online and on-campus undergraduate and graduate degree programs, certificates, and workforce solutions. Its curriculum emphasizes technology, business, and healthcare fields (including programs in cybersecurity, software development, information technology, accounting, healthcare administration, and medical billing & coding), with services for working adults such as employer tuition benefits, military and transfer student support, and career services. DeVry also includes the Keller Graduate School of Management and highlights hands-on, career-centered learning and student support.

📋 Description

• Manage an assigned portfolio of out-of-school student accounts to secure timely payments and reduce receivable balances • Research and verify account data and collaborate with departments to ensure account accuracy • Handle inbound calls, make outbound calls and send emails to cure accounts • Negotiate mutually acceptable repayment terms with students • Manage collection workflows to recover past-due balances and reduce delinquencies • Apply FDCPA, CFPB, UDAAP, student loan servicing, credit and finance laws, audit controls and SOPs • Meet department goals, collection metrics and service-level agreements • Maintain an annual quality-assurance accuracy rating of at least 95% • Build collaborative relationships with stakeholders and other departments • Support User Acceptance Testing, business-needs testing and documentation • Participate in team meetings, special projects and assigned duties • Identify opportunities for continuous improvement, automation, system enhancements and cost reduction • Complete required training and share best practices with peers

🎯 Requirements

• High School Diploma required; some college coursework preferred • 3+ years of higher education or consumer collections experience required • 3+ years of customer service experience required • Experience working in a call center environment • Knowledge of FDCPA, CFPB, UDAAP and other collection regulations and laws • Knowledge and experience with online learning • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams) • Experience with Banner (ERP), Salesforce (CRM), and TouchNet payment gateway is a plus • Ability to work independently and collaboratively in a fast-paced environment • Strong communication, customer service, critical thinking, problem-solving, prioritization and time-management skills • Ability to navigate multiple systems • Availability for 8AM–5PM CST, with availability until 7PM CST Monday–Friday • Availability to work one Saturday every four weeks for four hours • Distraction-free home office with no conflicting responsibilities during scheduled shifts • Hardwired DSL or cable internet via Ethernet meeting required minimum speeds; wireless, satellite and dial-up internet are not permissible

🏖️ Benefits

• Remote/virtual work arrangement • Flexible hours including evening and possible Saturday shifts • Two weeks of daily training from 9AM–5PM CST • Collections, financial literacy, customer service and other relevant training • Professional and personal development opportunities