Student Support Advisor

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DeVry University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

Education • B2C

DeVry University is a private, career-focused university offering online and on-campus undergraduate and graduate degree programs, certificates, and workforce solutions. Its curriculum emphasizes technology, business, and healthcare fields (including programs in cybersecurity, software development, information technology, accounting, healthcare administration, and medical billing & coding), with services for working adults such as employer tuition benefits, military and transfer student support, and career services. DeVry also includes the Keller Graduate School of Management and highlights hands-on, career-centered learning and student support.

📋 Description

• Support the new student enrollment process in partnership with Admissions • Answer student queries and provide information about programs, costs, and funding options • Develop and validate estimated financial plans and establish timelines for applicants • Advise students on academic, financial, and service-related matters throughout their educational journey • Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations • Monitor student accounts and provide guidance on financial eligibility • Evaluate academic and financial awards to promote positive student outcomes • Identify academic and financial obstacles by analyzing student data • Collaborate with students, faculty, staff, Admissions, and other departments to resolve obstacles • Track enrollment, persistence, and graduation information using data and systems • Recommend student resources including self-service tools, orientation, and online student community participation • Document and preserve all student interactions in institutional systems • Evaluate complex academic and financial situations using discretion and independent judgment • Provide support through incoming and outgoing calls, chats, personalized emails, and SMS • Deliver one-call resolution and meet or exceed service-level metrics • Advocate for students and connect them with resources and support services from application through graduation

🎯 Requirements

• Some college coursework required • Minimum of 1 year of exceptional customer service or prior advising experience in an education setting • Eligible to access and maintain the NSLDS system • Must not be in default of Title IV Federal aid • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams), internet applications, and database software systems • Ability to work a flexible schedule including weeknights and Saturdays • Ability to consistently work an assigned schedule • Ability to work evening hours depending on business needs • Ability to sit and work at a computer for extended periods • Ability to maintain a professional, distraction-free work environment without conflicting responsibilities • Home office equipped with hardwired DSL or cable Internet via Ethernet and required minimum internet speeds • Wireless, satellite, and dial-up internet services are not permissible • Successful completion of all training-program assessments with a passing score • Strong critical thinking, problem-solving, prioritization, and time-management skills • Strong attention to detail and communication skills • Ability to navigate multiple systems and work with data • Knowledge of university programs, prerequisites, course materials, and academic engagement • Commitment to organizational, state, federal, and accrediting-body policies and procedures • Ability to work effectively in a fast-paced environment • Preferred: prior experience in a similar higher-education role • Preferred: Title IV funding experience • Preferred: knowledge and experience with online learning • Preferred: experience in a fast-paced, dynamic call center environment

🏖️ Benefits

• Remote work from a home office • Flexible schedule including weeknights and Saturdays • Evening hours depending on business needs • State-of-the-art call center architecture • Training program with assessments • Professional development through training and exposure to university programs, policies, and systems