Technical Support Representative

Job not on LinkedIn

🕒 May 23

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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DFN

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

DFN is a company focused on transforming value into revenue by building profitable, efficient business models and products centered around customer needs and willingness to pay. They provide resources to maximize margins and validate customer interests to identify revenue opportunities and adapt to market dynamics effectively. DFN aims to help businesses diversify their revenue streams, enhance pricing strategies, and ultimately reduce churn by offering tailored monetization approaches.

📋 Description

• Provide resolution of entry level support issues spanning all of DFN’s products and services. • Monitor customer tickets and respond in a timely manner. • Document and escalate tickets per DFN support procedures. • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs. • Manage multiple tasks/priorities simultaneously. • Assist in day-to-day order entry and processing. • Assist Broadband Technicians in turn-up and troubleshooting. • Clean and reset returned equipment for redeployment.

🎯 Requirements

• High school diploma • Two years of technical support or equivalent work experience required • Excellent attendance and punctuality required • Customer service oriented • Ability to exercise good judgement, courtesy, patience, and tact in public contact and problem resolution • Strong interpersonal skills to build rapport with prospective and existing customers. • Strong problem solving, diagnostic and technical troubleshooting skills • Ability to master new software and applications specific to the industry and position • Positive attitude and strong work ethic • Self-motivated, ability to work independently and in a team • Ability to communicate effectively, both orally and in writing • Able to meet physical demands with reasonable accommodations if necessary.

🏖️ Benefits

• 200% 401(k) match capping at 9% • 100% employer paid medical, dental, and vision plans for employees with affordable dependent coverage options • Free 1 Gig high speed fiber internet service if you live within our service territory • PTO package and 10 paid holidays including two days off for your birthday.