Technical Support Representative

Job not on LinkedIn

🕒 May 23

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DFN

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

DFN is a company focused on transforming value into revenue by building profitable, efficient business models and products centered around customer needs and willingness to pay. They provide resources to maximize margins and validate customer interests to identify revenue opportunities and adapt to market dynamics effectively. DFN aims to help businesses diversify their revenue streams, enhance pricing strategies, and ultimately reduce churn by offering tailored monetization approaches.

📋 Description

• Provide front-line technical and customer support for Douglas Fast Net’s products and services • Resolve entry-level support issues spanning all DFN products and services • Monitor customer tickets and respond in a timely manner • Document and escalate tickets according to DFN support procedures • Communicate with customers to identify and understand product or service needs • Identify and suggest products and services to meet customer needs • Manage multiple tasks and priorities simultaneously • Assist with day-to-day order entry and processing • Assist Broadband Technicians with turn-up and troubleshooting • Clean and reset returned equipment for redeployment • Complete other assigned projects and related duties as needed

🎯 Requirements

• High school diploma and two years of technical support or equivalent work experience required • Full-time residency in the state of Oregon • Excellent attendance and punctuality required • Customer service oriented • Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution • Strong interpersonal skills to build rapport with prospective and existing customers • Strong problem solving, diagnostic and technical troubleshooting skills • Ability to master new software and applications specific to the industry and position • Positive attitude and strong work ethic • Ability to work independently and in a team • Ability to communicate effectively, both orally and in writing • Able to meet physical demands with reasonable accommodations if necessary • Must successfully complete a pre-employment drug screen and applicable random and for-cause screens during employment

🏖️ Benefits

• 200% 401(k) match capping at 9% • 100% employer-paid medical, dental, and vision plans for employees with affordable dependent coverage options • Free 1 Gig high speed fiber internet service if you live within our service territory • PTO package • 10 paid holidays, including two days off for your birthday