Telecom Order Specialist

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Digital Direction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

Telecommunications • Fintech • Healthcare

Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

📋 Description

• Represent Digital Direction as part of a Managed Telecom Team for our existing and new customer base • Interface with clients and vendors to facilitate client orders • Support our clients as they make changes to their telecom environment • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

🎯 Requirements

• 5+ years of high-level experience in a related field operations within a telecommunications company • Must have excellent customer service skills and interpersonal skills • Must have advanced level skills in MS Office including Excel and CRM • Ability to work under pressure and to multi-task • Proactive, self-motivated, and determined attitude • Customer focused with an eagerness to engage when issues are encountered • Responsible for the operational daily management of telecommunications including; Project coordination of customer moves, adds, change, and disconnect orders • Voice and data migrations • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies • You must be able to review telecom order packages, submit to carrier, then manage project through installation • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies • Ability to understand, analyze and explain Telco USOCs on CSRs • Build inventory records in our CRM utilizing CSRs • Possess a high understanding of Telecom contracts.

🏖️ Benefits

• Flexible work arrangements