Senior Manager, Partner Programs – Strategy

🕒 April 30

🏢🏡 New York City – Hybrid

⏰ Full Time

🟠 Senior

👔 Manager

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Diligent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 Private Equity Round on 2020-08

SaaS • Security • Enterprise

Diligent is a leading provider of governance, risk, and compliance (GRC) software solutions, recognized as a leader by Forrester in the GRC ecosystem. Trusted by over 25,000 boards and more than 700,000 directors worldwide, Diligent offers a comprehensive platform that integrates board management with GRC applications. This enables organizations to efficiently manage risks, compliance, and ESG activities, providing clarity and control across the board and C-suite. Diligent's platform offers AI-driven insights, helping leaders make confident, risk-informed decisions, ensuring regulatory compliance, and promoting organizational resilience. The company is committed to security and employs rigorous standards to protect customer data, following ISO/IEC 27001 and the NIST Cybersecurity Framework.

📋 Description

• Own the end-to-end partner program framework across tiers, requirements, benefits, and incentives for multiple partner types including GSIs, SIs, Resellers, MSPs, and Technology Alliances • Design and manage partner onboarding, enablement, implementation certification, and lifecycle processes to drive partner productivity • Establish and maintain program governance including decision rights, change management, RACI, documentation standards, and compliance • Own deal registration policies, guardrails, SLAs, and exception handling to protect channel integrity and reduce conflict • Own Salesforce (SFDC) evolution for partner motions, including partner data model, taxonomy, attribution rules, and data governance • Own partner executive reporting including pipeline, bookings, revenue attribution, and forecasting, and use insights to drive performance, accountability, and optimisation

🎯 Requirements

• 7–10+ years in partner programs and/or partner operations within a SaaS environment • Experience working across multiple partner types including GSIs, SIs, Resellers, MSPs, Technology Partners, and cloud marketplaces (e.g., AWS Marketplace) • Experience designing and evolving partner programs covering co-sell, resell, services/implementation, and technology partnerships • Strong experience in program governance, process design, and change management in complex, matrixed environments • Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms • Strong analytical and financial modelling skills (program ROI, incentives, partner economics, investment decisions) • Experience building dashboards, scorecards, KPI frameworks, and executive reporting for partner performance • Experience using AI and automation for program operations, governance, and optimisation

🏖️ Benefits

• Flexible work environment • Global days of service • Comprehensive health benefits • Meeting free days • Generous time off policy • Wellness programs • Remote working arrangements may also be considered