Engagement Team Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Conduct high-volume outbound calls and patient outreach to drive engagement and sales • Connect with existing patients to understand their goals, needs, and treatment experience • Identify opportunities for additional products, services, or treatment enhancements • Educate patients on available peptide therapies and other wellness solutions in accordance with company guidelines • Build rapport and establish trust quickly over the phone • Handle objections and move conversations toward purchase decisions • Meet or exceed daily, weekly, and monthly sales goals and KPIs • Upsell and cross-sell appropriate products and services • Follow up with patients and leads to maximize conversion opportunities • Document patient interactions, sales activity, and follow-up in the CRM • Navigate CRM, Five9 dialer, and patient management platforms simultaneously • Follow established sales processes and company policies • Collaborate with leadership and internal teams to improve sales performance and patient satisfaction

🎯 Requirements

• 2+ years of proven sales experience, preferably in inside sales, telesales, telehealth, mortgage, healthcare, or another high-volume sales environment • Must be available to work both Saturday and Sunday • Must commit to 16–20 hours every weekend • Demonstrated history of meeting or exceeding sales quotas and KPIs • Strong closing, upselling, and cross-selling abilities • Excellent verbal communication and active listening skills • Strong objection-handling and negotiation skills • Ability to build rapport quickly over the phone • Comfortable making a high volume of outbound calls • Ability to work independently in a remote environment • Highly motivated by performance and commission-based earning potential • Strong attention to detail and ability to accurately document customer interactions • Comfortable multitasking across multiple software platforms • Professional, reliable, competitive, and coachable • Reliable personal desktop or laptop computer • Stable, high-speed internet connection • Professional USB or Bluetooth headset with microphone • Private, professional workspace suitable for taking customer calls • Preferred: experience selling peptides, hormone therapies, telehealth services, pharmaceuticals, nutraceuticals, or wellness products • Preferred: mortgage or lending sales experience • Preferred: experience with Five9, Zoho CRM, Salesforce, HubSpot, or similar platforms • Preferred: background in healthcare, medical sales, patient engagement, or wellness • Preferred: proven experience in a high-volume, metric-driven sales environment

🏖️ Benefits

• $20 per hour base pay • Uncapped commission paid weekly • Weekly hourly base pay plus commission payouts • Weekend-only remote schedule • Fully remote work environment • Ongoing sales coaching and development • Opportunity for career advancement • Opportunity to grow with a rapidly scaling healthcare company • Potential pathways into future leadership opportunities