Cloud Service Desk Engineer

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access • Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement • Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments • Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment • Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments • Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms • Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns

🎯 Requirements

• Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred • Education requirements may be waived based on professional experience, at the government’s discretion • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity • 6+ years performing engineering (not help desk) functions in enterprise environments • Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management • Experience engineering conditional access policies, role-based access, and identity-aware network access controls • Experience supporting VDI environments and remote access connectivity for Windows and macOS users • Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment • Experience working under formal change control, audit, and security governance processes • Microsoft certifications in identity, endpoint management, or cloud administration • Experience with Microsoft Sentinel for cloud identity and access telemetry • Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID • Must possess or be eligible to obtain and complete a government security screening and/or a Secret security clearance. • Active Top Secret (TS) clearance required. • Must be a U.S. Citizen.

🏖️ Benefits

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.