Senior Manager, Workforce Optimization

🕒 April 24

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $92k - $98k / year

⏰ Full Time

🟠 Senior

👔 Manager

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DocGo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🚗 Transport

☁️ SaaS

Healthcare Insurance • Transport • SaaS

DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

📋 Description

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams. • Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics. • Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization. • Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs. • Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency. • Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy. • Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams. • Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines. • Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor. • Lead strategic initiatives and special projects to support business growth and operational excellence.

🎯 Requirements

• 7–10+ years of experience in workforce management, operations, analytics, or related fields. • 3–5+ years of leadership experience managing and developing teams. • Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments. • Experience in healthcare, telehealth, contact centers, or similarly complex service operations. • Strong analytical skills with experience using data to drive strategic decisions. • Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI). • Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes. • Ability to operate both strategically and hands-on in a fast-paced, evolving environment. • Strong cross-functional collaboration and stakeholder management skills. • Excellent oral and written communication skills required. • Detail-oriented with strong organizational and problem-solving abilities. • Experience in a high-growth or startup environment is preferred. • Familiarity with healthcare regulations and compliance considerations is a plus. • MBA or advanced degree is a plus.

🏖️ Benefits

• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k