Customer Experience Engineer

🕒 June 22

🇨🇦 Canada – Remote

💵 $98k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

💰 $105M Series C on 2022-03

Consulting • SaaS

Docker, Inc is a company that simplifies the lives of developers by tackling the complexity of app development. They offer tools that allow developers to bring their ideas to life through containerization and orchestration, making the development process easier and more efficient. Docker's products, including Docker Desktop and Docker Hub, are widely adopted by millions of developers worldwide, enhancing workflows and providing an integrated development pipeline.

📋 Description

• Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. • Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). • Develop repeatable technical learning paths that drive adoption beyond initial onboarding. • Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. • Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). • Translate Docker capabilities into practical architectural patterns customers can implement. • Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. • Serve as a subject matter expert for non-support technical questions that exceed standard documentation. • Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles.

🎯 Requirements

• 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. • Strong hands-on expertise in: • - Docker and container ecosystems • - Secure software supply chain practices • - CI/CD pipelines and modern cloud-native architecture • Experience designing and executing structured PoCs with defined success criteria. • Ability to present complex technical topics clearly to senior engineering audiences. • Strong written communication skills; experience producing technical blogs or deep technical content. • Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments (preferred). • Practical Experience with AI coding agent runtimes and sandboxed execution environments (preferred). • Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement (preferred). • Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production (preferred).

🏖️ Benefits

• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave (after 6 months of employment) • Technology stipend equivalent to $100 USD net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Docker Swag • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris