Delivery Program Manager – Professional Services

🕒 October 9

🇬🇧 United Kingdom – Remote

💵 €74.2k - €106k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Docker, Inc

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☁️ SaaS

💰 $105M Series C on 2022-03

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Docker, Inc is a company that simplifies the lives of developers by tackling the complexity of app development. They offer tools that allow developers to bring their ideas to life through containerization and orchestration, making the development process easier and more efficient. Docker's products, including Docker Desktop and Docker Hub, are widely adopted by millions of developers worldwide, enhancing workflows and providing an integrated development pipeline.

📋 Description

• Operationalize the end-to-end engagement lifecycle from scoping and kickoff through delivery, handoff, and retrospectives • Directly manage customer engagements, including planning, governance cadences, milestones, risks, dependencies, and escalations • Review technical assumptions in scopes and Statements of Work with solution architects • Own customer readiness, acceptance criteria, and handoff to Support and Technical Account Managers • Create reusable delivery assets such as playbooks, runbooks, SOW templates, reference architectures, and onboarding workshops or guides • Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations, and pricing inputs • Build and maintain the sales-cycle engagement model and Services intake process • Build program management and governance infrastructure, including intake frameworks, capacity planning models, risk registers, dashboards, and milestone tracking • Define and report delivery KPIs including on-time delivery, utilization, engagement margin, and customer satisfaction • Own SOW amendment and change-order processes • Partner with Legal on SOW frameworks and language • Shadow scoping calls and review active projects during the first 30 days • Audit the existing SOW process and template library • Meet key partners across Sales Engineering, Solution Architecture, Forward Deployed Engineering, Technical Account Management, Finance, and Legal • Manage the first customer engagement directly by the first 60 days • Document the current delivery framework and identify process improvements • Autonomously manage customer engagements and support quarterly reviews and retrospectives

🎯 Requirements

• 8+ years of experience in technical program management, professional services, forward deployed engineering services, or equivalent cross-functional roles • Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers • Demonstrated experience building programs, processes, or practices from scratch • Strong technical fluency and comfort participating in systems architecture discussions • Understanding of system dependencies • Strong structured problem solving, facilitation, and systems thinking • Experience with Professional Services tooling and business systems, such as Salesforce, NetSuite, or PSA tools • Exceptional written and verbal communication skills • Ability to produce executive-grade program readouts and customer-facing documentation • High personal accountability and comfort owning ambiguous problems with limited oversight • Preferred: professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator • Preferred: experience with Looker, Tableau, or similar analytics tools • Preferred: experience scaling a Professional Services, delivery, or support services organization • Preferred: experience building engagements with third-party partners and system integrators • Must be legally authorized to work in the country where applying • Docker does not offer visa sponsorship for this role

🏖️ Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. • Flexibility that fits your life – Manage your schedule while delivering great work. • Generous PTO • Designated quarterly Whaleness Days • Designated end-of-year Whaleness break • Home office support • Technology stipend equivalent to US$100 net per month • Annual learning and development stipend for conferences, courses, certifications, and continued learning • 16 weeks of paid parental leave after six months of employment • Equity for all full-time employees • Medical benefits • Retirement benefits • Paid holidays varying by country • Docker swag

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