Customer Success Manager – Enterprise

🕒 March 5

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DocPlanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

Healthcare Insurance • SaaS • B2C

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

📋 Description

• Lead the Enterprise Customer Success team focused on adoption, retention, and expansion of strategic accounts; • Develop, upskill and elevate the team's seniority, and hire high-performance talent with a focus on efficiency and results; • Engage directly with Enterprise clients at key moments in their journey (strategic renewals, significant risks, expansion opportunities, or solution redesigns); • Act as a structured bridge between customers and the Product team, providing insights to evolve the solution and prioritize the roadmap; • Build and scale processes that ensure predictability, efficiency, and excellence in the Enterprise journey; • Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent attainment; • Ensure product adoption driven by data and personalized customer journeys; • Identify and structure expansion opportunities within the active customer base; • Reduce churn through structured action plans that combine data analysis and active customer listening.

🎯 Requirements

• Previous experience leading Customer Success teams or related areas, preferably at SaaS companies; • Experience with Enterprise clients; • Advanced/Fluent English (interview stages conducted in English and daily interaction with stakeholders); • Strategic vision with strong analytical capability; • Excellent communication and stakeholder management skills, including interaction with large enterprise clients; • Strong analytical skills for data-driven decision making; • Direct accountability for results (NRR, retention and expansion), not just processes; • Proficiency in Excel and/or Google Sheets for analysis and reporting.

🏖️ Benefits

• Work schedule: Monday to Friday, 9:00 AM to 6:00 PM; • Time bank compensated as time off to be taken later; • Home office allowance; • Meal/food allowance via a flexible iFood card; • Medical, dental and group life insurance; • Childcare assistance; • StarBem for mental health and well-being; • iFeel app for emotional support; • Wellhub for you and up to 3 dependents; • Pet plan extending care to your pet; • Birthday day off and company anniversary day off so you can celebrate as you prefer; • Partnership Club with discounts from partner organizations and educational institutions, such as universities and language schools; • Special leave policies: 10 days for bereavement of a loved one; 2 days for pet bereavement; 7 days of leave for marriage; 30 days for fathers and 6 months for mothers after the birth of a child; • Referral program offering up to R$600 per referral who remains with us for more than 6 months.