Account Specialist – Renewals, English/Spanish

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Own and implement win/win negotiation strategies for a high quantity of renewals • Maximize contract value while protecting and improving customer trust • Identify incremental account-growth opportunities upon contract renewal • Maintain and update a rolling territory forecast • Communicate renewal risks to internal resources and develop resolution strategies • Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management • Analyze data and evaluate identifiable factors to solve problems of diverse scope • Follow and enforce internal best practices for Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes, and Forecasting • Achieve financial and strategic revenue, bookings, and billings targets • Prioritize portfolio activity to produce favorable outcomes • Leverage customer data and behavior to assess renewal health

🎯 Requirements

• Experience within Renewal Management, Account Management or Customer Success • Bachelor’s degree • Preferred: 2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings • Strong negotiation skills with experience driving contracts to completion on time • Ability to demonstrate a strategic approach to persuasive value conversations with customers at an executive level • Experience in a quota-carrying sales role with demonstrated achievement • Strong process management, financial competence, and contractual engineering skills • Ability to react and adapt to rapid shifts in priorities • Strong urgency, organization, and prioritization skills • Ability to project manage the renewal cycle and coordinate vital resources

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities during job application procedures • Religious accommodations during the application process • Equal opportunity to succeed and be heard

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