IT Specialist

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏳ Contract/Temporary

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Doma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🛡️ Insurance

💼 Consulting

💸 Finance

Insurance • Consulting • Finance

Doma is a company that specializes in technology solutions and title insurance services for lenders, point-of-sale providers, and the mortgage industry. Acquired by Title Resources Group (TRG) on September 27th, 2024, Doma operates as a sister company under the TRG umbrella, with a focus on providing unmatched underwriting services and supporting agency revenue growth. The company, previously known as North American Title Company, offers settlement services across various states and continues to prioritize customers and partners as part of its mission.

📋 Description

• Serve as the first point of contact for IT requests and incidents through Freshservice, email, Teams, and phone • Troubleshoot and resolve Tier 1 hardware, software, Windows, macOS, Microsoft 365, connectivity, VPN, and access issues • Assist with selected Tier 2 issues under guidance and document diagnoses and outcomes • Assess impact and urgency, meet service expectations, and provide timely updates • Escalate unresolved, high-impact, or security-sensitive issues through defined paths • Support employee onboarding, device preparation, account creation, MFA enrollment, and day-one readiness • Complete offboarding tasks, including account actions, asset recovery, and license reclamation • Fulfill identity and access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes • Track equipment assignments, returns, shipments, and device reimaging in Snipe-IT or the designated asset management system • Participate in cybersecurity cross-training and follow access governance, change control, data handling, and incident escalation procedures • Recognize and report suspicious activity such as phishing, unusual access behavior, and potentially compromised devices • Record troubleshooting steps and resolutions in the ITSM; create knowledge articles, FAQs, and quick guides • Use approved AI-enabled automations, review outputs for accuracy and security, and identify opportunities for self-service or automation • Participate in service reviews and recommend improvements to employee support and operational readiness

🎯 Requirements

• Approximately one to two years of experience in IT support, help desk, desktop support, or comparable hands-on technical work • Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access concepts, and basic network troubleshooting • Ability to diagnose issues methodically, explain next steps in plain language, and confirm that the solution meets the employee's need • Service-oriented approach marked by empathy, patience, professionalism, and respect • Clear written and verbal communication, including accurate ticket notes and concise user-facing instructions • Sound judgment when prioritizing work, protecting confidential information, following procedures, and deciding when to escalate • Curiosity, adaptability, and interest in automation, information security, and modern IT operations • Preferred: experience with Freshservice, ServiceNow, or Jira Service Management • Preferred: familiarity with Intune, Jamf, Entra ID, or comparable endpoint and identity management tools • Preferred: working knowledge of Wi-Fi, VPN, DNS, and remote access troubleshooting • Preferred: awareness of ITIL practices and foundational security concepts • Preferred: CompTIA A+, ITIL Foundation, Security+, or active interest in pursuing a relevant certification

🏖️ Benefits

• Structured training and hands-on mentoring • Opportunities to pursue relevant IT certifications • Paid Time Off (PTO) • 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity) • Medical, dental, and vision benefits • Health Savings Account (HSA) • 401K with company match program • Short-Term & Long-Term Disability • Supplemental Life and AD&D Insurance • Critical Illness, Injury and Hospital Insurance