IT Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏳ Contract/Temporary

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Doma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🛡️ Insurance

💼 Consulting

💸 Finance

Insurance • Consulting • Finance

Doma is a company that specializes in technology solutions and title insurance services for lenders, point-of-sale providers, and the mortgage industry. Acquired by Title Resources Group (TRG) on September 27th, 2024, Doma operates as a sister company under the TRG umbrella, with a focus on providing unmatched underwriting services and supporting agency revenue growth. The company, previously known as North American Title Company, offers settlement services across various states and continues to prioritize customers and partners as part of its mission.

📋 Description

• Serve as the first point of contact for IT requests and incidents through Freshservice, email, Teams, and phone • Troubleshoot and resolve Tier 1 hardware, software, Windows, macOS, Microsoft 365, connectivity, VPN, and access issues • Assist with selected Tier 2 issues under guidance and document diagnoses and outcomes • Assess impact and urgency, meet service expectations, and keep employees informed • Escalate unresolved, high-impact, or security-sensitive issues to IT leadership and appropriate Security, Engineering, or managed service resources • Support employee onboarding by preparing devices, coordinating account creation, enrolling MFA, and confirming day-one readiness • Complete offboarding tasks, including account actions, asset recovery, and license reclamation • Fulfill identity and access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes • Track equipment assignments, returns, shipments, and reimaging in Snipe-IT or the designated asset management system • Participate in cybersecurity cross-training and follow access governance, change control, data handling, and incident escalation procedures • Recognize and report phishing, unusual access behavior, and potentially compromised devices • Record troubleshooting steps and resolutions in the ITSM • Create and maintain knowledge articles, FAQs, and quick guides • Use approved AI-enabled automations and review outputs for accuracy and security • Identify automation opportunities, participate in service reviews, and recommend operational improvements

🎯 Requirements

• Approximately one to two years of experience in IT support, help desk, desktop support, or comparable hands-on technical work • Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access concepts, and basic network troubleshooting • Ability to diagnose issues methodically, explain next steps in plain language, and confirm solutions meet employee needs • Service-oriented approach with empathy, patience, professionalism, and respect • Clear written and verbal communication, accurate ticket notes, and concise user-facing instructions • Sound judgment when prioritizing work, protecting confidential information, following procedures, and escalating issues • Curiosity, adaptability, and interest in automation, information security, and modern IT operations • Preferred: experience with Freshservice, ServiceNow, or Jira Service Management • Preferred: familiarity with Intune, Jamf, Entra ID, or comparable endpoint and identity management tools • Preferred: working knowledge of Wi-Fi, VPN, DNS, and remote access troubleshooting • Preferred: awareness of ITIL practices and foundational security concepts • Preferred: CompTIA A+, ITIL Foundation, Security+, or interest in pursuing a relevant certification

🏖️ Benefits

• Structured training • Hands-on mentoring • Opportunities to pursue relevant IT certifications • Paid time off (PTO) • 12 weeks of paid family bonding leave • Medical, dental, and vision insurance • Health Savings Account (HSA) • 401(k) with company match • Short-term and long-term disability insurance • Supplemental life and AD&D insurance • Critical illness, injury, and hospital insurance