Analytics Manager – Strategic Analytics

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Domestic & General

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2019-07

Logistics • Consulting • Manufacturing

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

📋 Description

• Build the performance framework that defines and measures customer success across the US business • Create a single source of truth for customer metrics, reporting and business performance insight • Identify key drivers of customer outcomes and convert analysis into clear commercial recommendations • Influence strategic priorities through evidence-based insight and robust decision support • Partner with operational, technology and customer experience leaders to improve customer journeys • Lead high-value analytical initiatives delivering measurable customer and business impact • Develop KPI dashboards and performance views that drive accountability • Support AI and automation initiatives by identifying opportunities to improve customer and operational outcomes • Challenge assumptions, uncover root causes and help leaders focus on what matters most • Embed a culture of data-driven decision making across customer operations

🎯 Requirements

• Experience in customer analytics, commercial analytics, BI or decision science • Advanced SQL and Python or R capability • Strong Power BI or data visualisation expertise • Experience building KPI frameworks, performance models or executive reporting • Excellent stakeholder management and influencing skills • Ability to translate complex data into clear business actions • Strong commercial awareness and problem-solving capability • Experience within customer operations, contact centres or customer experience environments

🏖️ Benefits

• Tailored support and training throughout your time at Domestic & General • Clear career progression in the direction you choose • Hybrid/Remote Options Available