Analytics Manager – Strategic Analytics

🔥 48 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Domestic & General

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2019-07

Logistics • Consulting • Manufacturing

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

📋 Description

• Build the performance framework that defines and measures customer success across the US business • Create a single source of truth for customer metrics, reporting and business performance insight • Identify key drivers of customer outcomes and convert analysis into clear commercial recommendations • Influence strategic priorities through evidence-based insight and robust decision support • Partner with operational, technology and customer experience leaders to improve customer journeys • Lead high-value analytical initiatives delivering measurable customer and business impact • Develop KPI dashboards and performance views that drive accountability • Support AI and automation initiatives by identifying opportunities to improve customer and operational outcomes • Challenge assumptions, uncover root causes and help leaders focus on priorities • Embed data-driven decision making across customer operations

🎯 Requirements

• Experience in customer analytics, commercial analytics, BI or decision science • Advanced SQL and Python or R capability • Strong Power BI or data visualisation expertise • Experience building KPI frameworks, performance models or executive reporting • Excellent stakeholder management and influencing skills • Ability to translate complex data into clear business actions • Strong commercial awareness and problem-solving capability • Experience within customer operations, contact centres or customer experience environments

🏖️ Benefits

• Hybrid/Remote Options Available • Permanent contract

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume