Product Manager

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National Domestic Workers Alliance

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

National Domestic Workers Alliance is a non-profit organization dedicated to advocating for the rights and dignity of domestic workers, including nannies, housecleaners, and home care workers. With over 2. 2 million members, NDWA works to develop policies, organize communities, and change narratives around domestic work, empowering workers to achieve economic security and recognition for their contributions to society.

📋 Description

• Lead day-to-day strategy, discovery, development, delivery, and continuous improvement of NDWA’s public-facing digital products • Co-own the product roadmap for Ask Aya and the Membership Center with the Senior Director of Product • Drive Ask Aya growth across audience acquisition, login, first meaningful conversation, and long-term retention • Own the unauthenticated guest-user UX pipeline and ship guest access, landing page, and membership conversion flows • Define and track the north star metric and supporting product metrics • Own evaluation infrastructure and manage the L1–L4 evaluation framework • Coordinate subject matter expert involvement in ground-truth calibration and rubric refinement • Collaborate with Anthropic and evaluation partners on test scenarios, worker personas, and rubric systems • Translate evaluation outputs into product actions including prompt edits, RAG updates, and guardrail improvements • Manage the content pipeline between policy/organizing SMEs and the AI system • Partner with the Senior Engineer on prompt architecture, retrieval system design, and tool-calling reliability • Own the Membership Center product roadmap, including the internal admin backend • Manage Aya–Membership Center integration • Track, prioritize, and resolve bugs and issues with the engineering team • Contribute to NDWA’s responsible-AI field-building and support funder-facing storytelling with product evidence

🎯 Requirements

• At least 3 years of product management experience, preferably with a consumer-facing or mission-driven product • Genuine curiosity about AI and informed opinions about how LLMs work • Ability to manage multiple concurrent workstreams • Proficiency in agile/lean product methodologies, sprint planning, backlog management, and iterative experimentation • Experience working closely with engineers; able to write clear specifications and engage with GitLab issues and prompts • Strong analytical instincts and data-driven decision-making • Excellent written and verbal communication, including translating between technical and non-technical audiences • Alignment with NDWA’s mission and commitment to economic, racial, and gender justice • Experience with AI/LLM product evaluation, prompt engineering, RAG systems, or similar strongly preferred • Native or fluent Spanish, or experience building products for bilingual and Spanish users, strongly preferred • Background in social impact, organizing, or working with low-income communities strongly preferred • Experience in a lean, resource-constrained environment with smart tradeoffs strongly preferred • Must work remotely from the United States in the Eastern or Central time zone

🏖️ Benefits

• 401(k) plan with a 3% employer match • Healthcare fully paid by the employer • Two annual office closures • Union/bargaining unit position • Inclusive and belonging-focused culture