Support Trainer

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Donorbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.

📋 Description

• Conduct and facilitate recurring live new hire training on product features, workflows, and internal tooling • Collaborate with key teams to ensure new hires reach operational readiness and target competency metrics • Monitor and support learners to maintain a ≥95% pass rate across certification and LMS courses • Own and conduct regular internal trainings, product demos, and feature walkthroughs • Assist with enterprise client training sessions and high-value, multi-seat white-glove onboarding • Support customer-facing webinars • Answer platform, technical, and Donorbox CRM questions during enablement sessions • Create, maintain, and update LMS training modules, course materials, and knowledge-check quizzes • Collaborate with Product Marketing on training collateral • Build and deliver training assessments for new features and products • Create, maintain, and publish Knowledge Base articles • Keep Confluence training documentation accurate and up to date • Prepare support documentation and internal training materials ahead of product rollouts

🎯 Requirements

• 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment • Strong public speaking, presentation, and webinar hosting abilities • Familiarity with CRM systems, LMS platforms (e.g., TalentLMS), and modern support ticketing software (e.g., Zendesk) • Excellent interpersonal skills with the ability to bridge communications across Support, Product, and Product Marketing teams • High attention to detail with proven ability to handle multiple training schedules, documentation tasks, and client support sessions simultaneously • Fully remote based in United States • Employment eligibility verified through E-Verify for newly hired U.S. employees

🏖️ Benefits

• Fully remote work from the comfort of your home • Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state) • Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life • 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% • Reimbursement package for home office expenses and professional development, up to $1.5k • Eligibility for employee equity plan (stock options) • Wellness program with fitness and mindfulness classes • Love your work and our mission of serving nonprofits!