Senior Donation Coordinator

🔥 14 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $39 - $49 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Donor Network West

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

🏥 Healthcare

🤲 Charity

🤝 Non-profit

Healthcare • Charity • Non-profit

Donor Network West is a federally designated Organ Procurement Organization (OPO) serving northern California and northern Nevada. The organization saves and heals lives through organ and tissue donation for transplantation and research. With a network of partners, Donor Network West connects donors to recipients and provides education on organ donation. It also engages with the community by offering volunteer opportunities, community programs, and resources for donor families. As a non-profit organization, Donor Network West relies on financial contributions and volunteer support to fulfill its mission.

📋 Description

• Receive and process inbound donor referrals from hospitals, hospices, and medical examiner/coroner offices • Document referral details in iTransplant (iTX) • Conduct preliminary and comprehensive medical screening of potential donors using FDA, AATB, DNWest, and processing-partner guidelines • Coordinate donation cases among Donor Operations, recovery teams, logistics, hospitals, medical examiners/coroners, funeral directors, and processing partners • Identify and resolve missing or incomplete documentation • Ensure donor suitability, timely recovery, and maximal tissue yield while meeting regulatory, medical, and ethical standards • Conduct Donation Discussions with legally appropriate individuals and secure tissue-donation authorization • Perform medical and social history interviews and support grieving families • Serve as a Donation Discussion subject matter expert and train, coach, mentor, and assess Donation Coordinators • Provide real-time guidance and serve as first escalation point for Donation Coordinators • Delegate daily tasks, conduct Pre-Approach Reviews, participate in huddles, manage the Organ Board, and support floor management • Coordinate recovery locations and donor transport while maintaining donor dignity • Identify process errors, provide corrective training, and keep management informed of discrepancies • Complete required documentation, chart corrections, trainings, meetings, and professional development

🎯 Requirements

• Minimum 5 years of experience approaching grieving families and securing tissue authorizations at DNWest or an AATB accredited OPO/Tissue Bank • Minimum average of 375 authorized cases year over year • Required high school diploma or equivalent • Strong knowledge of disease processes and related conditions • Demonstrated excellence in all essential functions of Donation Coordinator I, II, and III roles • Ability to learn and apply adult learning theory, curriculum, and assessment design • Ability to use multiple computer programs, electronic medical records, telephonic management systems, Microsoft Office, and office equipment while sitting for long hours • Strong organizational, time management, prioritization, critical thinking, problem-solving, and strategic skills • Excellent communication skills with grieving families, hospitals, funeral homes, medical examiners/coroners, and processing partners • Compassionate and professional demeanor • Attention to detail and ability to analyze and document medical information accurately • Bachelor's degree in biological sciences or equivalent allied-health credential preferred • CTP, CPTC, or CTBS certification bonus

🏖️ Benefits

• Full Time Non-Exempt employment • Professional development sessions • Mandatory training and team meetings • Learning Management System (LMS) training • Ongoing education, competency assessments, coaching, and mentorship