Client Relations Specialist

🔥 12 hours ago

🌾 Iowa, North Carolina, +1 more states – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $73.9k - $98.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Establish, build, and maintain mutually beneficial relationships with assigned Specialty Markets clients • Provide first-tier/routine and second-tier/complex customer service • Analyze customer needs, identify problems, research issues, and recommend solutions • Provide customer training and product demonstrations, including customized presentations and training delivery • Serve as liaison to offshore customer service operations and provide training to entry-level customer service clerks and second-tier resources • Recommend and influence process improvements, product enhancements, and software changes • Keep management informed of market conditions • Test alpha software and recommend its viability from a customer perspective • Provide technical support for customer systems, including Zendesk and Valon platforms • Troubleshoot problems, recommend solutions, coordinate fixes, and resolve issues • Participate in client-facing meetings addressing loan-level, process-level, and initiative-level escalations • Develop and refine customer-facing PowerPoint presentations, Word documents, Excel spreadsheets, project plans, and other materials • Report regularly on activities within the team and client base • Coordinate cross-functional and cross-department meetings to address issues and seek resolutions

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 7+ years of directly relevant work experience; mortgage or insurance industry preferred • Proficient in Microsoft Word, Outlook, Excel, Access, PowerPoint, and Internet Explorer • Ability to learn custom applications: Siebel, SWAN, PTS, and A/R • Excellent verbal and written communication skills • Attention to detail and ability to conduct research independently • Ability to lead meetings with vendors, clients, and internal partners • Strong remote camera presence • Successful completion of a background check and credit check, where permitted by applicable law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment