Senior Associate, Operational Intelligence, Labs

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $93.8k - $138k / year

⏰ Full Time

🟠 Senior

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Design and build full-stack features connecting frontend interfaces to backend services and data stores • Instrument services with logging, metrics, and alerting • Partner with DoorDash Engineering and platform teams to align systems with company infrastructure standards • Work with operational users to identify recurring challenges and translate feedback into technical requirements • Deliver improvements from concept through rollout • Develop integrations and data workflows using APIs, databases, and automated jobs • Contribute to AI-powered troubleshooting and decision-support capabilities • Evaluate AI capabilities for accuracy, usefulness, reliability, latency, and operating cost • Use version control, code review, automated testing, and staging environments before deployment • Investigate application and integration failures, identify root causes, and implement fixes or mitigations • Improve operational reporting by validating data relationships, metric definitions, and outputs • Create technical documentation, troubleshooting guides, and user resources • Measure impact through adoption, time saved, reduced manual effort, and workflow quality • Lead the transition of Operational Intelligence systems to a production-grade architecture • Mentor Operational Intelligence Associates on code quality, testing best practices, and documentation standards

🎯 Requirements

• 3–5 years of hands-on experience developing and maintaining software that runs in production environments • Understanding of frontend and backend systems, HTTP, client-server communication, authentication, and data flow across services • Experience designing and consuming REST APIs • Experience deploying and operating containerized applications using Docker and Kubernetes • Experience with CI/CD pipelines such as Buildkite • Experience collaborating through GitHub using pull requests, code review, and branching workflows • Ability to write, debug, and maintain Python and JavaScript code • Ability to use SQL to investigate, transform, and validate data • Effective use of LLMs and AI-assisted development tools, including understanding their strengths and limitations • Experience with APIs, databases, and system integrations • Ability to diagnose failures across connected systems • Comfortable using the command line, Git, GitHub, and issue-tracking tools • Clear communication with technical and nontechnical audiences • Ability to write useful documentation and explain progress, tradeoffs, and results • Ability to take ownership of defined projects, follow through on commitments, surface blockers early, and identify process improvements

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • 80 hours of paid sick time per year for salaried roles • Wellness expense reimbursement • Comprehensive benefits package • Premium healthcare