Retirement Services Associate

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Florida, +23 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Support retirement plan participants with distribution and account inquiries • Handle inbound participant calls, emails, and voicemails • Resolve client issues and inquiries regarding benefit programs and procedures • Respond to retirement benefit payment issues in a fast-paced service center • Conduct web-based training sessions for clients as needed • Escalate issues to supervisors/managers when necessary • Use Amplify website, Word, Excel, Salesforce, and other applications to manage inquiries and transactions • Document all cases accurately in Salesforce case management • Promote online reviews when appropriate • Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests • Assist with filing, record maintenance, and document imaging • Develop understanding of company operations and client needs • Participate in scheduled and ad hoc training sessions • Provide back-up support for participants/account holders • Perform other duties as assigned

🎯 Requirements

• Must be 18 years of age • A background check applicable with state and federal laws will be required • 1 year previous customer service, call center, or office experience preferred • Strong verbal and written communication skills • Comfortable working with billing and account information • Strong attention to detail • Ability to navigate multiple computer systems • Professional and empathetic approach to customer concerns • Reliable attendance and punctuality • Ability to work independently and as part of a team • Must be comfortable cross training on other accounts • Ability to maintain confidentiality at all times • Strong active listening, problem-solving, organizational, and team collaboration skills • Basic understanding of laws and regulations relating to employee benefits, particularly benefit distribution issues • Proficiency in Salesforce (or other CRM), Microsoft Office (Excel, Word, Outlook) • Must have verified secure, reliable, dedicated high-speed internet and an established dedicated work area with desk, chair, electrical outlet, and direct LAN connection • Availability from 8:00am–8:00pm EST, Monday–Friday • Full-time availability, 40 hours per week

🏖️ Benefits

• Shift differential (extra $1/hr nights & wkds) • Paid training (typically 1 week from 9:00am–6:00pm EST) • Verified internet service and dedicated work area/equipment requirements provided for business needs