Senior Insurance Claims Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $82.3k - $121k / year

⏰ Full Time

🟠 Senior

📋 Claims Specialist

🦅 H1B Visa Sponsor

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Assess risk and severity on the most complex or sensitive incidents and recommend next steps • Own high-severity escalations through closure • Coordinate with Legal, Risk & Insurance, Actuarial, and Quality Assurance partners • Serve as a go-to resource and subject matter expert for Claims Specialists • Identify patterns, root causes, and process, policy, or workflow gaps • Utilize, help build, and scale AI-enabled tools and automation • Provide frontline feedback shaping AI tool rollout • Review case work and share quality feedback • Help close skill gaps on the team • Contribute to training materials, playbooks, and process documentation • Help the team navigate process, tool, and policy changes • Report to a Supervisor, Insurance Claims Operations

🎯 Requirements

• 4+ years of hands-on claims operations experience, including bodily injury, property, Commercial Auto, General Liability, or Workers' Compensation claims • Experience assessing risk and severity on high-value or sensitive claims • Strong risk-assessment skills, including judging severity and exposure and knowing when and how to escalate • Experience mentoring or informally guiding less experienced Claims Specialists • Strong analytical and problem-solving skills • Ability to identify root causes and recommend corrective action • Comfort utilizing, building, and scaling AI-enabled tools and automation • Ability to provide feedback that improves AI-enabled tools and automation • Strong written and verbal communication skills, including with external carrier and TPA partners • Ability to handle sensitive and confidential information with discretion • Extremely solution-oriented mindset • Education is optional

🏖️ Benefits

• Equity grant opportunities • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • 80 hours of paid sick time per year for salaried roles • Wellness expense reimbursement • Premium healthcare • Accommodations for applicants with disabilities