Claims Analyst

🕒 September 23

🏄 California – Remote

🏄 California – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Investigate, analyze, and respond to complex or escalated claims and complaints from consumers, regulatory agencies, attorneys, consumer advocacy organizations, and other external sources • Review claim histories, customer communications, service records, contractor findings, contract terms, applicable policies, and other documentation • Analyze home warranty contract provisions and evaluate coverage decisions and claim handling • Investigate liability complaints involving alleged property damage, contractor actions, or other potential liability • Work with independent service providers, insurance carriers, general liability representatives, internal departments, and other parties to resolve liability matters • Prepare written responses to customers, attorneys, regulatory agencies, consumer organizations, and other external parties • Investigate and respond to subrogation demands • Represent the company in small claims court proceedings, including preparing case documentation and presenting the company’s position • Travel when required • Maintain knowledge of state regulatory requirements governing home warranty claims and complaint handling • Communicate and negotiate with customers, attorneys, contractors, insurance representatives, regulators, and other external parties • Maintain accurate documentation of investigations, findings, communications, decisions, and resolutions • Develop working knowledge of residential systems and appliances to evaluate contractor diagnoses, repair recommendations, and claim-related technical information • Perform other duties and special projects as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience • Strong analytical, investigative, and problem-solving skills • Excellent written and verbal communication skills • Ability to prepare detailed, professional written correspondence • Ability to read, interpret, and apply contractual terms and conditions • Ability to manage sensitive and escalated customer complaints professionally and objectively • Strong attention to detail and documentation skills • Ability to independently manage multiple complex matters and competing deadlines • Sound judgment and ability to recognize legal, regulatory, financial, or reputational risk • Ability to communicate and negotiate effectively • Ability to learn and apply state-specific regulatory requirements and internal policies • Basic mechanical or technical aptitude • Proficiency with Microsoft Office applications • Ability to learn company claims, case management, and documentation systems • Preferred experience in home warranty, insurance, claims administration, regulatory compliance, legal support, consumer affairs, dispute resolution, or related fields • Preferred experience investigating complex or escalated consumer complaints • Preferred experience handling regulatory complaints, attorney correspondence, demand letters, liability matters, or subrogation claims • Preferred experience working with contractors, insurance carriers, outside counsel, regulators, or consumer protection organizations • Preferred knowledge of residential home systems, appliances, repair practices, or the home warranty industry

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Training will be provided

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