Account Manager – Expansion & Renewals

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Dossier - Digital competency management

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Dossier is a digital competency management platform designed specifically for the healthcare industry. It offers a comprehensive and intuitive dashboard that enables real-time skills reporting, competency tracking, and management across clinical departments. Dossier's platform helps healthcare organizations transition to paperless processes, saving time and improving efficiency in workforce management. With capabilities for creating customized reports and ensuring industry compliance, Dossier supports healthcare teams in maintaining high standards of care and improving patient outcomes. The platform integrates with various content sources, ensuring seamless alignment with current systems. Dossier primarily serves nursing departments and other healthcare entities, continually improving their operations through advanced competency management.

📋 Description

• Own every renewal end-to-end: run a 12-month rolling renewal calendar anchored to contractual notice deadlines, open conversations well ahead of the renewal date, lead pricing/terms/multi-year negotiations, and land clean paper every time • Carry an expansion quota by growing your accounts into new departments, additional products, and new sites within existing health systems • Build account plans for your top strategic accounts: whitespace maps, org maps to CNO/CNE/CFO level, and multithreaded relationships (at least three stakeholders per strategic account) • Build and present data-driven business cases to healthcare leadership that show the ROI and cost savings of standardizing on Dossier across departments and systems • Run quarterly executive business reviews with strategic customers — ROI, compliance outcomes, roadmap, growth plan • Own the retention strategy and renewal planning across your book • Own renewal and expansion forecasting in HubSpot with weekly hygiene: stages, amounts, close dates, renewal dates, next steps • Partner with our Enterprise AEs on account handoffs, and feed competitive and product intelligence back to sales, CS, and product • Travel to customer sites and industry events (ANCC, AONL, regional nursing leadership conferences)

🎯 Requirements

• 5+ years in healthcare SaaS or a related field, in a role where you owned or directly grew customer relationships — account management, expansion or full-cycle sales, or a customer success / account-facing role with retention and growth responsibility • A track record of keeping customers and growing them — whether measured as quota attainment, net revenue retention, expansion, or documented account growth and renewals you drove • Healthcare experience strongly preferred: you've worked with health systems and can navigate CNO, CNE, CHRO, CFO, nurse educators, IT, and procurement stakeholders • Data-fluent and a strong presenter — you're comfortable building and presenting data-driven business cases to healthcare executives, particularly nursing leadership (CNO/CNE), and can show how standardizing on Dossier across departments and sites drives measurable cost savings, efficiency, and compliance outcomes • Comfort with commercial conversations — pricing, negotiation, and contract discussions — or clear readiness to own them; experience with multi-year agreements, down-sell defense, and procurement/legal at large IDNs is a strong plus • Operating rigor: you run your book from a CRM (HubSpot a plus), forecast accurately, and never miss a deadline • A builder's mindset — you're comfortable creating a process where it doesn't exist yet. Fluency with AI-assisted workflows is a genuine advantage on this team • Willingness to travel ~25–30%

🏖️ Benefits

• Flexible paid time off — no accruals, no caps, no forms. Plan ahead, cover your work, and take the time you need. • Paid U.S. federal holidays. • Medical, dental, and vision insurance. • 401(k) with company match • Wellness allowance • Gadget allowance • Company-provided equipment to set up your home office. • Remote-first flexibility • A real learning culture — we regularly bring in global subject-matter experts and invest in your development.