Collection Team Lead I

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas • Identify and communicate staffing, workflow, client, and procedural issues to management • Train new employees, mentor team members, and share knowledge and development opportunities • Prepare and submit departmental reports to management • Assist management in identifying, communicating, and implementing departmental standards • Monitor organizational policies and procedures and ensure regulatory compliance • Coordinate escalated issues with management and other departments • Handle escalated and complex contested matters accurately and professionally • Make or take a high volume of collection contacts by telephone • Handle escalated borrower issues and use the online collection system • Reconcile accounts with misapplied payments and document account notations • Extend relief provisions according to governmental guidelines and agency requirements • Counsel borrowers on payment obligations, explain terms, and arrange repayment plans • Offer Loss Mitigation assistance and explain relevant options and processes • Monitor foreclosure and loss mitigation accounts for timely and proper handling • Monitor daily team-member performance and ensure position expectations are met • Meet or exceed monthly goals • Complete annual regulatory compliance training

🎯 Requirements

• High school diploma or equivalent • Strong communication and organizational skills • Must be comfortable working in a quiet, designated work-from-home space free from distractions and noise • Ability to communicate and exchange accurate information through multiple methods • Ability to remain stationary and/or move about the organization or remote office • Ability to sit, stand, walk, type, write, handle, feel, and reach • Ability to occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs • Ability to operate computers, calculators, copy machines, printers, phones, and other office equipment • Ability to type and use a computer for long periods • Ability to successfully complete annual regulatory compliance training • Supervisory experience is a plus • Collection experience is a plus • Demonstrated accurate knowledge and strict application of federal regulations and collection laws (FDCPA)

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays