Field Service Representative

Job not on LinkedIn

🕒 October 15

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $32 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dover

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 HR Tech

🏪 Marketplace

☁️ SaaS

💰 $20M Series A on 2021-07

HR Tech • Marketplace • SaaS

Dover is an all-in-one recruiting platform for startups. It operates a marketplace that connects startups with fractional recruiters and other hiring experts, and provides a free, AI-enhanced applicant tracking system (ATS) plus sourcing tools (Chrome extension), job board distribution, referral tracking, and an agency portal. Dover emphasizes hiring transparency (publishes cost-per-hire data), offers flexible recruiter engagement models (hourly, retainer, pay-per-hire), and monetizes via platform fees and premium ATS features. The product is clearly aimed at early-stage and growth-stage companies to accelerate hiring workflows and reduce recruiting friction.

📋 Description

• Perform general field service repair and maintenance activities supporting Markem-Imaje customers and installed machine base • Resolve operational issues in the field, identify issues, and perform troubleshooting procedures • Determine customer needs and recommend appropriate products or services • Contribute to business growth and sustainment through technical involvement, influence, and teamwork • Install new equipment and provide customer training • Perform emergency and routine repairs, contract sales and maintenance, and other service-related activities as directed by management • Develop and maintain technical and operational competency on Markem-Imaje products through study, training, hands-on use, and field exposure • Achieve and maintain customer satisfaction consistent with Markem-Imaje quality guidelines and objectives • Collaborate with sales members on machine demos, installations, technical training, courtesy calls, customer communication, and follow-up activities • Travel within and outside the primary service division area as required, including occasional weekend rotation coverage

🎯 Requirements

• BA of Mechanical or Electrical Engineering degree preferred • 3-5 years Mission-critical field service-related experience a plus • Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation • Interpersonal and customer relationship management skills • Willingness and ability to share knowledge and conduct training to diverse audiences of varying sizes • Ability to work independently and with minimal supervision • Effective time management skills and ability to prioritize multiple activities and commitments • Ability to travel with short notice • Experience and/or knowledge in coding, marking, and product identification of fast-moving consumer and other code date sensitive goods preferred, but not required • Required to successfully complete product training courses and demonstrate minimum competency defined by management • Willingness and ability to travel outside the primary division area within the NAM Regional area • Weekend rotation schedule coverage required at times

🏖️ Benefits

• $5,000 sign-on bonus for qualified candidates • Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan

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