Onboarding Analyst, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🏛️ District of Columbia, North Carolina, +1 more states – Remote

🏛️ District of Columbia – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

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Doxel

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

Doxel is a company that provides automated construction progress tracking through powerful analytics and easy-to-use tools. It serves stakeholders such as owners, project executives, superintendents, and BIM/VDC engineers by offering a complete tracking solution for complex construction projects across industries, including data centers, manufacturing, and healthcare. Doxel's platform utilizes AI and image recognition to track progress over 80 stages of construction, offering valuable insights that help mitigate risks, prevent delays, improve reliability, and optimize schedules. The software provides real-time visibility of project progress, reducing the time spent on manual tracking and enabling better budget management. With Doxel, project leaders can accelerate delivery, improve labor productivity, and achieve higher accuracy in progress tracking and reporting.

📋 Description

• Own onboarding requirements and track all open items to completion • Coordinate internal teams and hold them accountable for timely deliverables • Request, arrange, validate, and prepare onboarding files • Track multiple concurrent onboardings and surface outstanding, stuck, or at-risk items • Flag risks early to the manager and propose paths forward • Liaise between department stakeholders to maintain project alignment • Support customer-facing communication and grow into direct account ownership • Communicate through clear written email and asynchronous updates • Identify onboarding friction and recommend process improvements • Manage multiple concurrent onboardings and customer projects

🎯 Requirements

• 2+ years in SaaS environment • 2+ years in Operations, Support, Project Coordination, Analytics, or similar, with a history of tracking and driving measurable improvements • Comfortable coordinating several concurrent workstreams and dependencies • Process and structure-driven, with a method for tracking dependencies • Curious and quick to learn new tools and processes • Meticulously organized with excellent written communication skills • Coachable and self-aware • Proactive and self-motivated • High aptitude and willingness to continually learn new technologies • Adaptable to evolving processes, with strong personal initiative to execute • Comfortable supporting US and EMEA times • Travel to mandatory quarterly business reviews four times per year and additional travel as needed • Background or exposure to commercial construction, engineering, and/or design is a plus • Experience supporting SaaS implementations or customer onboarding • Familiarity with project coordination, CRM, or customer success tooling • Experience with Planhat or similar CSPs

🏖️ Benefits

• Competitive Base Salary + Equity Package • Remote first culture (for most roles) • Comprehensive Health Insurance (Medical, Dental, Vision) • Home Office Stipend • Monthly allowance for cell phone and internet • Flexible PTO, generous company holiday policy