Player Development Executive, Casino

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Develop and maintain strong relationships with premier players through providing services and building player loyalty • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue • Execute against all VIP policies and guidelines, including responsible gaming policies • Compile and analyze data to identify trends to maximize player performance • Proactively offers solution-based suggestions to help enhance the customer experience • Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

🎯 Requirements

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry • Passion for improving the player experience, problem-solving, and promoting positivity amongst the team • Demonstrated success in identifying and implementing strategies that improve operational efficiency • Knowledge and ability to increase revenues and control expenses • Must be able to obtain and maintain required State Gaming Licenses.

🏖️ Benefits

• Bonuses • Equity • Benefits as applicable