Senior Associate, Sportsbook Operations

🕒 August 21

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Own daily merchandising execution across key customer-facing product surfaces • Ensure promotions, product updates, events, and site content are accurate, relevant, and launched on schedule • Identify merchandising opportunities based on the event calendar, customer behavior, promotional priorities, product releases, and competitor activity • Partner with Promotions, Product, Operations, Customer Experience, and Marketing to coordinate launches and resolve customer-facing issues • Monitor live experiences and escalate technical or customer-facing issues to the appropriate teams for resolution • Use customer feedback, performance data, and competitive insights to recommend merchandising optimizations • Maintain clear documentation and communication across workstreams to support consistent execution across the team • Drive day-to-day execution of operational plans for high-intensity, live-focused sports • Support campaign rollouts, monitor real-time performance, and turn data into actionable insights • Shape go-to-market strategies to elevate engagement and impact

🎯 Requirements

• At least 2 years of experience in operations, strategy, marketing, or a related field • Experience ideally in a fast-paced, consumer-facing environment • Strong understanding of sports and live event dynamics across multiple leagues • Ability to thrive in fast-paced, real-time environments while balancing multiple priorities • Strong organizational skills with ability to manage competing workstreams • Data-driven mindset and ability to turn insights into action • Excellent communication and collaboration skills across cross-functional teams • Availability to provide coverage during major events, evenings, and weekends as required • May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

🏖️ Benefits

• Gaming license support and guidance if required for the role