Implementation Operations & Analytics Lead

Job not on LinkedIn

🔥 2 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

👻 Ghost score 0%

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Partner with Implementation leadership to develop and maintain dashboards, recurring reports, and performance measures • Manage incoming analytics, reporting, implementation, training, and client project requests • Coordinate scope, priorities, ownership, and timelines with leadership and stakeholders • Analyze implementation, workload, and client performance data to identify trends, risks, and improvement opportunities • Present actionable recommendations • Manage client surveys and feedback channels • Translate survey results into summaries and recommendations that improve the client experience • Lead consistent use of Salesforce, Monday.com, SharePoint, and related tools • Strengthen data quality, reporting accuracy, documentation, and workflow visibility • Support large client implementations by tracking milestones, identifying risks, coordinating resources, and resolving or escalating complex issues • Bring cross-functional teams together to align workstreams and drive follow-up • Develop standardized tools, templates, and processes that improve execution

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Data Analytics, Information Systems, or a related field • Three or more years of experience in analytics, reporting, operations, customer engagement, implementation, or a related role involving data analysis and stakeholder collaboration • Experience developing and maintaining dashboards, recurring reports, and performance insights for operational or client-facing audiences • Strong analytical and problem-solving skills • Ability to identify trends, root causes, and process gaps and translate findings into practical recommendations • Strong project planning and organizational skills • Experience managing request intake, competing priorities, implementation milestones, and issue resolution • Effective communication and presentation skills • Ability to align cross-functional teams, drive accountability, and create clear summaries, documentation, and scalable processes • Proficiency with Microsoft Office, CRM, project management, reporting, collaboration, and survey tools • Proficiency with Excel, Salesforce, Monday.com, and SharePoint; experience using these tools to improve data quality, adoption, and operational execution preferred

🏖️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) • Growth Opportunity and Career Advancement • Agile and Adaptable team culture • Innovative and revolutionary technology solutions • A higher calling to provide quality patient care • Continuous learning and skill development opportunities