Lead Pharmacy Technician, IPU

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🔥 0 minutes ago

🔔 Pennsylvania, Tennessee – Remote

🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

💊 Pharmacist

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Support onboarding, training, and development of IPU team members and provide leadership with feedback on training progress and day-to-day performance • Identify training needs and assist with developing and delivering training materials with the Education Department • Monitor workflow, staffing, and service levels and help coordinate resources to meet operational needs • Assist with scheduling, training activities, team meetings, and daily operational needs • Serve as a resource for IPU process and procedure questions, including troubleshooting, follow-up, and resolution • Identify and research quality issues and maintain accurate QA tracking and documentation • Maintain reference materials, departmental procedures, job aids, and operational resources • Communicate process updates, policy changes, priorities, and operational information • Compile and maintain team statistics, reports, and operational documentation • Coordinate communication of outstanding issues, priorities, and operational needs across shifts and with IPU leadership • Provide day-to-day operational support when the IPU Supervisor is unavailable • Perform other duties as assigned

🎯 Requirements

• Ability to work independently and collaboratively in a fast-paced environment • Strong verbal and written communication skills • Strong organizational skills and ability to prioritize competing responsibilities • Strong attention to detail and commitment to accuracy • Effective problem-solving and critical thinking skills • Ownership, accountability, and consistent follow-through • Ability to monitor workflow and support team members working remotely • Self-motivated, proactive, and adaptable to changing priorities and operational needs • Schedule flexibility to support changing business and operational needs • Formal or informal leadership experience • Proficiency with Microsoft Office applications and department-specific systems • Excellent attendance record • Minimum of six months of IPU experience and good standing with the company • Residency in Pennsylvania or Tennessee • Current Pharmacy Technician registration or licensure in the applicable state • CPhT certification preferred

🏖️ Benefits

• Two holidays per year • Remote work arrangement • Schedule flexibility to adjust scheduled hours or days based on business and operational needs