Digital Workplace, Automation Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Dreem Health | Sunrise

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Dreem Health | Sunrise is a digital sleep clinic that provides end-to-end remote diagnosis and treatment for sleep disorders. Patients complete clinician-led video consultations, take award-winning home sleep tests, and receive personalized treatment plans — all coordinated from home and supported by licensed physicians and nurse practitioners. The service verifies insurance benefits, covers most of the U. S. , and integrates with in-lab testing and devices (e. g. , WatchPAT) when needed.

📋 Description

• Manage end-to-end device and account provisioning for new hires, including hardware ordering, MDM enrollment via Deel IT, and core software accounts • Provide day-to-day IT support, troubleshoot hardware, non-clinical software, and connectivity issues, triage and resolve tickets, and escalate to external vendors when needed • Manage user access provisioning and deprovisioning across Google Workspace, Slack, Notion, HRIS, and other company tools • Maintain inventory of company hardware, software licenses, and SaaS subscriptions, and identify redundant or underused tools • Partner with the CTO’s team on IT governance, security baseline, access reviews, device compliance, and vendor management • Define and improve onboarding/offboarding IT checklists for remote hires • Design, build, and deploy AI-powered solutions, agentic workflows, automations, and integrations for non-clinical teams • Identify repetitive, high-value workflows across Operations, G&A, and Sales & Marketing for AI-assisted automation • Build and ship automations using Claude, Make.com, Zapier, Lovable, or similar tools • Partner with process owners to map workflows and provide lightweight maintenance documentation • Partner with the CTO on tooling decisions, governance, and boundaries with the clinical AI/product roadmap • Track and report automation impact, including hours saved, error/rework reduction, volume processed, ROI, and prioritization

🎯 Requirements

• Demonstrated technical range across IT support, workplace technology, or digital operations, gained through a role, self-driven project, or both • Exposure to a remote-first or distributed organization is ideal • Working knowledge of IT fundamentals, including device management (MDM), access/identity management, and SaaS administration • Solid expertise and interest in agentic AI workflows and tools, such as Claude, ChatGPT Enterprise, and automation platforms • Demonstrated experience building and shipping AI-powered automations or agentic workflows that solved a real business problem • Strong self-starter profile and ability to balance hands-on execution with medium-term roadmap planning • Strong process-mapping instinct and ability to turn messy manual workflows into working automations • Excellent written communication skills and ability to write clear, lightweight documentation for non-technical audiences • Documentation-first mindset • Comfortable being the sole owner of a function • Experience working cross-functionally with People/HR and Technology/Engineering stakeholders • English fluency required; French proficiency is a plus • Nice-to-have: experience scaling digital workplace technology functions through high growth • Nice-to-have: prior experience as a first or solo hire building a function from scratch • Nice-to-have: familiarity with Deel IT, Google Workspace administration, or comparable MDM/identity stacks • Nice-to-have: interest in sleep, health, and well-being

🏖️ Benefits

• Meaningful work that directly improves peoples’ lives • Be part of an international team across the US, France, Belgium • Annual team offsite • Comprehensive health benefits (medical, dental, vision) • FREE One Medical membership • 401(k) with company match • 20 days PTO + 10 paid holidays + 80 hours paid sick leave • Monthly phone and internet stipend