Associate Product Analyst – ePrescribing Platform

🕒 2 days ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔍 Product Analyst

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DrFirst, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2024-01

Healthcare • SaaS • B2B

DrFirst is a healthcare technology company that provides medication management solutions focusing on electronic prescribing, electronic prior authorization (ePA), medication history, prescription engagement, population health management, prescription renewals, price transparency, prescription orchestration, specialty medications support, and business continuity for EHRs. Their products include E-Prescribing, EPCS (electronic prescribing for controlled substances), Backline secure messaging, and tools for streamlining prior authorizations and medication access. DrFirst serves hospitals & health systems, EHR & HIT vendors, private practices, pharmaceutical companies, and payers. The company emphasizes integration with clinical workflows, patient engagement to improve adherence, and leveraging a large medication management network in the U. S. ; they also provide system migration services and AI-assisted data transitions.

📋 Description

• Support the ePrescribing team as a hands-on Product Analyst • Write detailed user stories, acceptance criteria, and technical requirements • Maintain and organize the product backlog, ensuring requirements are documented and prioritized • Create and update feature specifications, user guides, and process documentation • Collaborate with UX to align requirements with design specifications • Facilitate backlog grooming sessions and refine user stories with engineering teams • Break down large features into development tasks and ensure proper story sizing • Coordinate sprint planning and ensure actionable requirements • Track and report sprint progress, identify blockers, and ensure timely resolution • Triage bug reports and feature requests by severity and impact • Reproduce issues with QA and document detailed bug reports • Prioritize bug fixes based on customer impact and business priorities • Maintain issue tracking systems and workflow management • Coordinate release planning across development, QA, and operations teams • Manage release documentation, including release notes, deployment guides, and rollback procedures • Track feature delivery against release timelines and communicate status to stakeholders • Support post-release monitoring and issue resolution • Liaise between the product team and customer support • Analyze support tickets to identify product improvement opportunities and recurring issues • Create and maintain support documentation and troubleshooting guides • Escalate critical customer issues to development teams • Generate reports on product metrics, release progress, and team performance • Analyze user feedback and support data to identify trends and improvement opportunities • Create dashboards and visualizations for stakeholder insights • Support A/B testing and feature validation activities

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field • 1-3 years of experience in product management, business analysis, or similar role • Active daily use of AI such as Claude, ChatGPT, Copilot, or Cursor in your current workflow • Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems • Familiarity with NCPDP SCRIPT Standard and claims adjudication processes highly desired • Previous experience with agile development methodologies and tools • Proficiency with project management tools such as Jira • Experience with documentation tools such as Confluence • Strong Excel skills for data analysis and reporting • Understanding of software development lifecycle and testing processes • Familiarity with AWS ecosystem and cloud-based development workflows preferred • Knowledge of healthcare ePrescribing and interoperability standards, including NCPDP SCRIPT, HL7, and FHIR, preferred • Understanding of pharmacy claims processing and adjudication workflows • Strong attention to detail and organizational skills • Ability to analyze complex requirements and break them into actionable tasks • Experience with data analysis and creating meaningful reports • Problem-solving mindset with ability to identify root causes • Excellent written and verbal communication skills • Ability to work effectively with technical and non-technical stakeholders • Experience facilitating meetings and presenting to diverse audiences • Strong interpersonal skills for cross-functional collaboration • Process-oriented with focus on execution and delivery • Comfortable working in a fast-paced, changing environment • Customer-focused with understanding of user needs • Detail-oriented with commitment to quality

🏖️ Benefits

• Eligible for a Discretionary Performance-based bonus • Medical, dental, and vision insurance • 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule • HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year • 100% company paid short and long-term disability, AD&D, and group life insurance • Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter • 7 paid holiday days • Employee Assistance Program • Continuing Education funds up to $1500 annually for eligible programs after 1 year of service • Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances • Remote-First company with a dynamic and flexible workplace • Benefits and professional development opportunities

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