Customer Solutions Specialist

🔥 1 minute ago

🗽 New York, Washington – Remote

🗽 New York – Remote ☕ Washington – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Drive DeVilbiss Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏭 Manufacturing

🏥 Healthcare

💰 Debt Financing on 2013-10

Manufacturing • Healthcare

Drive DeVilbiss Healthcare is a leading manufacturer of durable medical equipment, offering a comprehensive line of life-enhancing products focused on innovation, functionality, and value. The company provides specialized solutions for home healthcare, long-term care professionals, and healthcare retailers, aiming to enhance quality of life for users through their advanced medical technologies and support resources.

📋 Description

• Resolve customer and sales representative inquiries • Explain product features and provide quotes • Process orders and returns • Assist with customer service needs in the United States and Canada • Document complaints and respond to Post Market Surveillance requests in a timely manner • Handle inbound and outbound phone communications professionally • Resolve customer inquiries and issues accurately and efficiently • Develop thorough knowledge of Drive products • Offer additional accessories and substitute products when items are back ordered • Enter and process phone orders accurately • Provide product availability information and manage customer back-orders • Support the sales team with daily service needs • Follow up to ensure accuracy and an effortless customer experience • Provide telephone assistance with product assembly and parts inquiries • Use systems and technology to handle high volumes of inquiries • Achieve performance goals and established KPIs • Report to the Customer Solutions Supervisor/Manager

🎯 Requirements

• Prior customer-facing experience preferred • Excellent communication and problem resolution skills • Excellent computer skills, including knowledge in Microsoft Systems • SAP experience helpful • Quick learner, able to think on feet and find innovative solutions • Empathy, patience, listening skills • Ability to work flexible hours, generally Monday–Friday between 9 AM and 6 PM EST • Maintain a Scorecard of an A/B average to be considered for promotion • High school diploma or equivalent • Experience in Customer Service preferred • Candidates must be authorized to work in the United States without current or future sponsorship by the Company

🏖️ Benefits

• Competitive Benefits • Paid Time Off • 401(k) Savings Plan