Forward Deployed Engineer

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Dropzone AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Dropzone AI is an AI-driven cybersecurity company that provides autonomous, LLM-powered SOC (Security Operations Center) analysts to investigate, triage, and resolve security alerts automatically. Their SaaS product integrates with SIEMs, EDRs, cloud and identity systems and other security tools to deliver 24/7 alert coverage, reduce mean-time-to-response (MTTR), and scale SOC operations for enterprises and MSSPs. Dropzone AI positions itself as an AI-augmented SOC solution that deploys quickly via APIs, emphasizes human-in-the-loop controls, and focuses on improving SOC efficiency, accuracy, and analyst productivity.

📋 Description

• Support strategic customer accounts as a technical and operationalization-focused resource. • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner. • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts. • Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve. • Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations. • Configure response workflows, notifications, escalation paths, and customer-approved behaviors. • Translate customer SOC practices into precise, approved Dropzone behavior. • Help customers identify functional alternatives or product-supported paths before escalating product gaps. • Open and document internal support or product cases when customer needs cannot be met through existing functionality. • Produce tuning, efficacy, and operationalization reports for strategic accounts. • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators. • Partner with Product and Engineering to escalate product gaps with clear evidence and customer context. • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance. • Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

🎯 Requirements

• 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer. • Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations. • Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation. • Ability to translate ambiguous customer context into precise technical configuration. • Strong written and verbal communication. • Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths. • Ability to manage multiple customer workstreams with strong follow-through. • Comfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering. • Comfortable working in an early-stage environment with ambiguity and high ownership. • Early-stage startup mindset.

🏖️ Benefits

• company paid health insurance • 401K Plan with employer match • Self-Managed PTO • parental leave • generous benefits package