CPSD Agent

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $61k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DSA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1963

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DSA is a leader in providing secure, innovative technology and information management solutions to support defense, intelligence, homeland security, and civil markets. Founded in 1963, this employee-owned company focuses on operational excellence by delivering mission-critical services such as cybersecurity, data science, and software development. DSA emphasizes data-driven decision-making to enhance security and resilience for its clients, helping them achieve their most sensitive business goals with a commitment to innovation and effective solutions.

📋 Description

• Provide Tier 1 product support for G/TIMS users • Respond to and resolve user requests via email, phone, or other methods • Train users on current and upcoming functionality • Assist on-site team members with troubleshooting software and resolving user issues • Gather help desk metrics and reports • Attend or provide briefing content and respond to subject-matter-expertise requests • Track and respond to functional and common service application, scheduling, and G/TIMS capability issues • Perform initial entry and updates of work tickets in Redmine

🎯 Requirements

• Experience with G/TIMS operations • Experience as Military Aircrew or in other operations experience within a MAJCOM such as AMC, AETC, ACC, or similar military service • Service Desk experience with customer contact • Current knowledge of Air Force network environments • Security+ CE certification • Must hold an active DoD Secret Clearance at hire and maintain it • Experience with Microsoft Copilot and/or an approved equivalent AI solution