Front Office Agent

🔥 3 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HEI Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

HEI Hotels & Resorts is a privately held hotel investment and third‑party management company founded in 1985 that owns and operates an institutional-grade portfolio of 90+ hotel assets across urban, super‑suburban, and resort markets. The firm specializes in acquiring, investing equity in, and managing Luxury, Upper‑Upscale, and Premium Select Service properties for institutional capital partners (including REITs and private equity) and franchisors, combining data‑driven operational practices with guest‑centric service culture (“HEI Loves”) to maximize hotel real estate value. HEI also positions and operates branded, soft‑branded, and independent lifestyle hotels while emphasizing associate development and long‑term partner relationships.

📋 Description

• Assist guests with arrival and departure from the hotel • Greet customers and provide accurate information about outlet hours and local attractions • Complete guest registration using a computer system • Confirm guest information, room rates, and number of guests • Promote HEI Hotels and Resorts and brand marketing programs • Select rooms based on guest needs • Code electronic keys and provide welcome folders • Verify and imprint credit cards for authorization • Handle cash, make change, and balance an assigned house bank • Accept and record vouchers, traveler’s checks, and other payments • Convert foreign currency at posted rates • Post charges to guest rooms and house accounts • Answer the telephone and manage guest messages, mail, packages, and facsimiles • Close guest accounts at checkout and ascertain satisfaction • Resolve guest complaints and negotiate solutions or revenue allowances • Respond appropriately during emergencies and periods of heavy hotel activity • Perform other job-related duties as assigned

🎯 Requirements

• Hotel experience preferred • Considerable skill in using a calculator for moderately complex mathematical calculations • Ability to effectively deal with internal and external customers, including defusing anger, collecting accurate information, and resolving conflicts • Ability to stand and move throughout the front office and perform essential job functions with or without reasonable accommodation • Ability to access and accurately input information using a moderately complex computer system • Ability to observe and detect signs of emergency situations • Ability to establish and maintain effective working relationships with associates, customers, and patrons • Effective verbal and written communication skills • Ability to adapt communication style to different audiences • Ability to work regular attendance and availability requirements

🏖️ Benefits

• Complimentary uniforms • Complimentary meals • 24/7 discounted downtown parking • Medical insurance • Dental insurance • Vision insurance • Vacation time • Sick leave • Holiday programs/time off • Pet insurance • Supplemental life insurance • Spousal life insurance • Child life insurance • Short-term disability insurance • Long-term disability insurance • 401(k) savings plan with matching funds • 'YouDecide' discounts • Hotel room discounts