Agent Success Associate

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Armstrong Transport Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🚗 Transport

📦 Logistics

Transport • Logistics • Freight

Armstrong Transport Group is a third-party logistics company focused on providing excellent customer service and logistics solutions. They operate an extensive network connecting shippers, carrier partners, and freight agents to handle various shipping needs, including full truckload, less-than-truckload (LTL), intermodal, and temperature-controlled transportation. With a commitment to reliability and support, Armstrong ensures efficient delivery services and timely payments for carriers, helping businesses streamline their logistics processes.

📋 Description

• Serve as a responsive point of contact for assigned agents, addressing questions and troubleshooting issues. • Proactively reach out to and manage relationships across an assigned agent portfolio to strengthen engagement and retention. • Own and facilitate agent onboarding and system training sessions. • Work cross-functionally with the Product team to stay current on platform releases and incorporate updates into training content. • Maintain organized, up-to-date training materials and documented standard operating procedures (SOPs). • Develop working knowledge of vendor/carrier portals, including load scheduling and dispatch, carrier capacity and load-matching, and supply chain visibility portals. • Support agents in developing their books of business and identify growth opportunities within the ATG platform. • Act as liaison between agents and internal departments. • Manage relationships with external partners. • Develop marketing materials and partner one-pagers for agent-facing initiatives. • Manage the assigned portfolio with oversight, ensure onboarding and training commitments are completed, maintain current process documentation, and serve as a reliable point of contact.

🎯 Requirements

• Strong organizational and time-management skills, with the ability to independently manage multiple priorities and deadlines. • Demonstrated ability to work autonomously and self-direct daily workload without close supervision. • Excellent written and verbal communication skills, with experience presenting to and training external stakeholders. • Experience building and maintaining structured processes, documentation, and SOPs. • Comfortable working cross-functionally with Product, Shared Capacity, and external partner teams. • Prior experience in freight brokerage, third-party logistics (3PL), or a related agent/customer success role preferred. • Proficiency with CRM and business platforms (e.g., Salesforce, TMS platforms) preferred.