Agent Advisor

🕒 September 8

🇺🇸 United States – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SERHANT.

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

💼 Consulting

🏨 Hospitality

Marketing • Consulting • Hospitality

SERHANT. is a full-service luxury real estate brokerage and global property brand that represents high-end residential and commercial listings, new developments, rentals, and private client services. The firm operates a large agent network and referral platform, provides marketing and creative services through an in‑house production studio, and builds technology and AI-powered tools (including the S. MPLE engine and ADX solutions) to support agents and clients. SERHANT. is active across many U. S. markets and positions itself as both a media-forward brand and a tech-enabled brokerage.

📋 Description

• Engage with agents daily to assist with task completion and workflow • Increase agent adoption and engagement of S.MPLE by at least 5% month over month • Manage 50+ incoming agent requests with accuracy and high-quality deliverables • Maintain departmental service-level agreements for agent communication and turnaround times • Perform onboarding procedures for new S.MPLE agents • Leverage internal and external AI tools and technology • Act as the quality-control checkpoint before delivering requested work to agents • Maintain and update databases, enter information accurately and timely, and generate reports • Collaborate with the brokerage team on agent onboarding and establish efficient daily habits • Support VIP agents and teams in business growth • Liaise with internal departments to scale operations and solve problems • Write repeatable and scalable departmental standard operating procedures • Stay current on real estate trends and competitive offerings to refine strategies and improve services • Ensure compliance with real estate regulations, company policies, industry best practices, data protection, and confidentiality requirements • Maintain knowledge of SERHANT. ecosystem tools, resources, and technology • Analyze challenges, offer practical solutions, and provide problem-solving support to agents • Monitor agent performance and identify efficiency opportunities aligned with department KPIs • Collaborate with the S.MPLE department head on annual OKRs and KPIs • Participate in company training on internal systems, resources, and technology

🎯 Requirements

• 5+ years’ experience, including 2-3 years’ experience in a high-level customer service position with direct client-facing interactions • Proven experience in an office manager or similar administrative role, preferably within the real estate industry • Proficiency with Microsoft Office Suite, CRM systems, and software tools • Excellent organizational and time management skills • Strong attention to detail and accuracy in data entry and document preparation • Demonstrated problem-solving abilities and capacity to handle multiple tasks • Familiarity with real estate transactions and contracts is a plus • Ability to maintain and handle confidential information • Strong copywriting skills • Excellent communication skills • Leadership ability • Must currently be authorized to work in the United States without sponsorship now or in the future • Must live within the United States

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • Paid holidays • Retirement benefits • Other company-sponsored benefits, subject to applicable eligibility requirements and plan terms