Member Services Agent I

🕒 September 22

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Conduct outbound outreach to members using the phone system • Explain Vida program enrollment benefits using motivational interviewing and rapport building • Take inbound member calls and conduct assessments • Answer questions about services and assist with program enrollment based on interests and health goals • Help members navigate the app and provide general inquiries or status updates • Deliver professional, empathetic, efficient, and personalized customer service • Educate members about relevant Vida program offerings • Document member interactions and resolutions accurately in the Member Services system • Maintain member confidentiality according to HIPAA regulations • Resolve member concerns, escalate complex issues, and ensure timely follow-up • Follow company protocols and healthcare standards while addressing concerns and overcoming objections • Support ad-hoc Member Services projects, including updating training, leading peer sessions or team meetings, improving scripts, and quality monitoring • Collaborate with team members to improve service quality and streamline processes • Participate in ongoing training and professional development • Meet or exceed inbound and outbound KPIs and perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required • Associate's or Bachelor's Degree preferred • Minimum 2-3 years of experience in a customer service or call center role, preferably within the healthcare industry • Strong verbal and written communication skills • Excellent problem-solving and active listening abilities • Proficiency in using CRM and ticketing systems • Ability to work efficiently in a fast-paced, member-focused environment • Strong Wi-Fi connectivity to function in a remote-first environment • Ability to comply with HIPAA regulations and healthcare standards • Full-time, non-exempt hourly availability • Seasonal 3-month role, with possible extensions based on business demand/performance

🏖️ Benefits

• Free Vida program enrollment for members (role-related offering) • Ongoing training and professional development • Remote-first work arrangement

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