Field Service Specialist

🔥 1 minute ago

🌽 Illinois, New York, +5 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

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DTE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏭 Manufacturing

🔬 Science

💰 Series A on 2023-06

Manufacturing • Science • Technology

DTE is reshaping the global metal industry with technology that delivers real-time composition analysis in liquid metals, providing solutions that enhance process efficiency, sustainability, and safety in metal manufacturing and recycling. Their LP-LIBS technology enables reference-grade elemental analysis directly from liquid metal in less than 60 seconds from sampling, which can be implemented at various points across the metals value chain, including primary smelters, recycling plants, and end-user manufacturers.

📋 Description

• Receive, unpack, install, and commission metal production analytical devices at customer sites • Ensure installations and service work meet high standards of quality, safety, and schedule adherence • Implement DTE solutions and train customer operators • Service, maintain, and repair installed solutions, including providing remote technical support • Confirm customer site readiness, including power, utilities, access, lifting, and safety approvals • Participate in the on-call rota for remote and on-site support • Respond within agreed service commitments • Provide feedback to Product and Engineering to drive continuous improvement • Work closely with customers during installation, start-up, and service visits • Configure equipment to meet operational requirements • Serve as a key point of contact throughout installation and maintenance activities

🎯 Requirements

• Based in the United States • B.Sc. in Engineering or a related technical discipline, or equivalent relevant experience • 3+ years of experience in assembly, field service, or technical support roles involving electronic or industrial equipment • Familiarity with troubleshooting methodologies for automated control systems and logic • Strong analytical skills and a practical problem-solving mindset • Ability to work hands-on with prototypes, testing, troubleshooting, and product improvement • Strong focus on safety, reliability, and quality • Able to meet customer site access requirements, including safety training, medical or drug screening, and background checks • Comfortable working in hot, noisy casthouse environments, wearing personal protective equipment and handling equipment components • Experience in metals, foundry, or other heavy industrial environments is a plus • Electrical training, certification, or licensure is a plus • Excellent English communication skills; other languages are a plus • Must live within easy driving distance of a major airport • Willing and able to travel approximately 50% within the United States • Must already be authorized to work in the United States • Valid driver’s license and passport required

🏖️ Benefits

• Full-time permanent employment • Approximately 75% travel to support customer operations and deployments • Occasional travel to DTE headquarters in Iceland for training and product familiarization • Inclusive workplace environment • Safety training and product familiarization