Field Service Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

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DTE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏭 Manufacturing

🔬 Science

💰 Series A on 2023-06

Manufacturing • Science • Technology

DTE is reshaping the global metal industry with technology that delivers real-time composition analysis in liquid metals, providing solutions that enhance process efficiency, sustainability, and safety in metal manufacturing and recycling. Their LP-LIBS technology enables reference-grade elemental analysis directly from liquid metal in less than 60 seconds from sampling, which can be implemented at various points across the metals value chain, including primary smelters, recycling plants, and end-user manufacturers.

📋 Description

• Install, commission, service, maintain, and troubleshoot DTE metal production analytical devices and solutions at customer sites • Receive and unpack equipment at customer sites • Configure equipment to meet operational requirements • Train customer operators to use DTE solutions • Provide remote and on-site technical support • Serve as a key point of contact during installation and maintenance activities • Ensure installation and service work meets quality, safety, and schedule standards • Confirm customer site readiness, including power, utilities, access, lifting, and safety approvals • Participate in the on-call rota for remote and on-site support and respond within agreed service commitments • Provide feedback to Product and Engineering to drive continuous improvement

🎯 Requirements

• Based in the United States • Must live within easy driving distance of a major airport • Willing and able to travel approximately 50% within the United States • Must already be authorized to work in the United States • Valid driver’s license and passport • B.Sc. in Engineering or a related technical discipline, or equivalent relevant experience • 3+ years of experience in assembly, field service, or technical support roles involving electronic or industrial equipment • Familiarity with troubleshooting methodologies for automated control systems and logic • Strong analytical skills and a practical problem-solving mindset • Ability to work hands-on with prototypes, testing, troubleshooting, and product improvement • Strong focus on safety, reliability, and quality • Able to meet customer site access requirements, including safety training, medical or drug screening, and background checks • Comfortable working in hot, noisy casthouse environments, wearing personal protective equipment and handling equipment components • Excellent English communication skills • Experience in metals, foundry, or other heavy industrial environments is a plus • Electrical training, certification, or licensure is a plus • Other languages are a plus

🏖️ Benefits

• Approximately 75% travel to support customer operations and deployments • Occasional travel to DTE headquarters in Iceland for training and product familiarization • Inclusive workplace and supportive environment • Opportunity to influence the product, technology platform, and future direction of the industry • Work on technology with real industrial impact