Senior Manager, CS Upgrade Technical Delivery Lead

🔥 47 minutes ago

🍂 Massachusetts, Missouri, +1 more states – Remote

🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote

💵 $100.8k - $157.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Lead the project engineering team defining and reviewing technical requirements for Duck Creek applications • Oversee planning, execution, and delivery of software upgrades with minimal business disruption • Provide technical leadership for coding, testing, deployment, security, integration, performance, quality, and operations • Serve as the primary contact and escalation point for engineering, customization, and customer issues • Coordinate cross-functional teams to deliver upgrades on schedule • Engage stakeholders, provide regular updates, and manage expectations • Analyze release notes and code changes to assess upgrade impacts on existing applications • Debug custom and base code and provide workarounds or solutions to implementation teams and customers • Use Duck Creek upgrade tools to generate differential analysis and low-impact upgrade paths • Identify automation opportunities and develop utilities for faster, more effective upgrades • Manage tasks independently across multiple complex projects • Triage issues with customer counterparts and present solutions • Review work, mentor team members, and share knowledge • Identify upgrade risks, communicate issues, and develop mitigation strategies • Manage active delivery remediations with customers before upgrades • Develop and execute deployment strategies that minimize downtime and support smooth production transitions • Provide post-deployment support and troubleshooting • Analyze deployment outcomes and implement continuous process improvements • Develop team members’ product knowledge, technical skills, and customization best practices

🎯 Requirements

• Bachelor’s degree in technical discipline or equivalent work experience in network administration, programming, or information systems • Minimum of 6 years’ professional experience in software development • Experience in customer-facing roles • Experience managing teams and the performance of direct reports • Deep understanding of the Duck Creek product suite and its technical components • Deep professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX • Deep professional experience with .NET solutions, SQL, and relational database design • Experience with XML and XSL • Experience leveraging Generative AI and AI-powered development tools, such as GitHub Copilot and Microsoft Copilot • Ability to evaluate, implement, and govern AI-driven automation solutions while maintaining security, quality, and compliance • Experience/knowledge of P&C insurance software applications and software development lifecycles • Experience with systems integration, including Policy, Billing, Claims, Reinsurance, and third-party systems • Experience with Duck Creek Example Platform solutions for Policy Administration, Billing, and/or ASW Claims preferred • Effective verbal and written communication • Ability to work effectively in teams and build positive relationships • Ability to analyze complex situations and generate creative solutions • Willingness to accept responsibility and achieve meaningful outcomes • Ability to adapt to change, embrace new technologies, and learn quickly • Travel: 0–25% • Legally authorized to work in the country of the job location

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Annual bonus compensation, subject to plan terms and individual eligibility • AI-assisted tools support recruitment processes, with human review and final human hiring decisions