Manager, Geospatial Training & Support

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🔥 26 minutes ago

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Duncan Parnell

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏗️ Construction

🔧 Hardware

🤝 B2B

Construction • Hardware • B2B

Duncan-Parnell is an independent, family-owned supplier (since 1946) that serves construction contractors, engineers, surveyors, architects and designers. The company sells and supports geospatial and surveying hardware (Trimble/GNSS/total stations/laser scanners, drones and mobile mapping), field supplies, wide-format printing equipment and custom signage, plus related software and services such as cloud-based construction information management, equipment rentals, training, and repair. Duncan-Parnell operates 20+ locations across the U. S. Southeast and focuses on field-to-finish project workflows and customer support.

📋 Description

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions • Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture • Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence • Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives • Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships • Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business • Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience • Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed

🎯 Requirements

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience • Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function • Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred • Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry • Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance • Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization • Strong communication, coaching, problem-solving, and cross-functional collaboration skills • Ability to translate customer needs and operational insight into scalable processes and service improvements • Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms

🏖️ Benefits

• Competitive Salary • Medical, dental, vision, accident, life, & long-term disability insurance available • Medical and dependent care FSA or HSA • 401(k) retirement plan • Paid parental leave • PTO & Holidays