Account Manager

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🔥 16 minutes ago

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Dutchie

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Dutchie is a leading cannabis technology platform in North America, offering a comprehensive suite of solutions for cannabis dispensaries. The company provides tools like dispensary point of sale (POS) systems, e-commerce solutions, marketing and loyalty programs, payments integration, delivery management, and inventory management. Dutchie's platform is designed to enhance the cannabis shopping experience through features like SEO capabilities, personalized marketing, modernized e-commerce, and robust compliance tools to meet intense regulatory needs. With integrations to over 100 tech partners, Dutchie supports seamless operations for retailers, cultivators, and brands of any size, processing over $22 billion in annual transaction volume and facilitating 1 million daily transactions. Dutchie is committed to innovation, data privacy, and empowering cannabis businesses with reliable, user-friendly, and scalable technology.

📋 Description

• Drive customer satisfaction and revenue growth within a defined portfolio of accounts • Strategically expand customer relationships through upselling and cross-selling • Proactively manage customer retention and identify churn risks • Analyze customer needs and tailor profitable solutions • Develop account expansion strategies through product recommendations and deeper relationships • Build strong, long-term relationships with key customers • Collaborate with the Customer Success team and internal stakeholders to ensure a seamless customer experience • Drive initiatives that increase product adoption, retention, and account expansion • Use data and insights to identify portfolio risks and take proactive churn-prevention measures • Balance multiple priorities, navigate ambiguity and change, and achieve ambitious targets

🎯 Requirements

• 5+ years of experience in account management, sales, or a related customer-facing role, preferably within SaaS or tech industries • Proven success driving revenue growth through upselling, cross-selling, and contract renewals • Commercial expertise identifying opportunities aligned with customer needs and business objectives • Strong track record building relationships with key stakeholders and delivering customer success • Ability to work across teams in a dynamic, ambiguous environment while managing multiple priorities • Strong analytical skills and business acumen • Ability to rapidly grasp complex concepts, assess situations accurately, and implement effective solutions • Organizational and time management skills for managing multiple accounts and prioritizing high-value opportunities • Familiarity with CRM tools such as Salesforce and other sales enablement platforms • Strong communication skills for presenting solutions clearly to technical and non-technical customers

🏖️ Benefits

• Full medical benefits including dental and vision plans • Equity packages in the form of stock options to all employees • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days