Client Experience Assistant, Legal Project Manager

🔥 3 hours ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $106k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Davis Wright Tremaine LLP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Purpose drives us. Davis Wright Tremaine was founded on three guiding principles: ability, integrity, and service. Those principles have remained constant even as the firm has grown to more than 600 attorneys in 11 offices coast-to-coast.

📋 Description

• Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met. • Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery. • Contribute to the development and upkeep of knowledge management resources, templates, and reference guides. • Collect and organize data to support reporting on matter activity, staffing, and other client needs. • Learn and use legal project management tools and other technology platforms to create efficiencies. • Provide onboarding assistance for new personnel joining client projects. • Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams. • Assist in defining project scope, deliverables, and timelines in collaboration with program leadership. • Track matter activity, budgets, and project progress under the guidance of project leads. • Provide administrative and task management support to ensure accountability across client teams. • Support the rollout of process improvements and participate in attorney training and coaching sessions. • Help prepare materials and reports to support performance tracking and client reporting. • Coordinate updates to client-facing matter management sites and assist with data accuracy.

🎯 Requirements

• GED or High School Diploma or 4+ years’ experience in legal services or other professional services industry OR Bachelor’s Degree and 2+ years’ experience in legal services or other professional services industry required; Paralegal certificate preferred • Familiarity with project management principles and/or process improvement methodologies • Ability to manage multiple priorities with attention to detail • Strong organizational, problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot • Strong interpersonal, and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization. • Experience working collaboratively in a fast-paced, service-oriented environment. • Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required. • Familiarity with analytics tools (e.g., Power BI) preferred. • Willingness to learn new technologies quickly and apply them effectively. • Availability and willingness to work overtime as needed.

🏖️ Benefits

• Choice of health and vision insurance plans • 2 paid volunteer days for qualifying community service work • Dental plan • Fertility and adoption benefit • Paid sabbatical after 13 years of service • Tuition reimbursement • Commuter benefits • Retirement contribution